Service Advisor
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Job Location:
Felton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor (Trucks)
Bentley Truck Services is a full-service commercial truck dealership offering commercial truck leasing truck rentals new and used truck sales parts and service. Bentley Truck Services is an authorized dealer for Isuzu Commercial Trucks Hino Trucks Mitsubishi Fuso and Workhorse Trucks. We have locations in North East Philadelphia South Philadelphia and Landenberg in PA Logan Twp. & Maple Shade in NJ New Castle DelawareFelton Delaware and Miami Florida.
We are committed to our customers and our ability to provide rewarding careers for our employees. Benefits include Medical Insurance ( two options to choose from ) Dental Vision Company Paid Life Insurance PTO Plan Paid Holidays generous 401k match. We also offer the opportunity to sign up for Supplemental Life LTD STD Critical Illness and Accident Insurances.
Service Advisor Job Summary
The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must.
Service Advisor Responsibilities
- Assists with promptly answering phone calls within three rings
- Greets customers in a timely friendly manner
- Obtains vehicle information
- Manages service appointments and scheduling board.
- Opens ROs accurately and clearly completes paperwork for customers vehicle problems.
- Maintains a complete understanding of the RO process from beginning to end.
- Checks on progress of repair throughout the shift.
- Contacts customers with any changes regarding promised time and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Works closely with the Service Manager Shop Foreman and the Parts Dept.
- Maintains high customer satisfaction standards.
- Increases customer service results by instilling excellent communication skills within the service department (effectively communicate customer complaints to the technicians assist technicians when necessary).
- Performs daily yard checks.
- Review PM tracking system and assist in scheduling customers for service
- Review WIP report and prepare ROs for final review and closing
- Maintain a clean and organized front counter and work environment
- Stay updated and current on new products and product updates. Participate in all applicable training programs as they become available
- Ensure employees have a safe work environment and report any safety concerns
Service Advisor Knowledge Skills and Abilities
- Outstanding communication skills
- Ability to work with completing priorities
- Superior Customer Service skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Excellent managerial skills
Service Advisor Requirements
- At least 2 years experience in a Service Writer role in the truck or automotive field.
- Valid drivers license required.
- Knowledge of Microsoft office (Excel Word and Outlook) required.
- Must have a high school diploma or equivalent.
- At least two years of automotive/truck service experience with a strong CSI history.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Diesel Technician/Mechanic (Day and Night shifts available, shift premiums provided for night shift)***HEATED SHOP FLOOR***Bentley Truck Services, Inc. | About ...
