Customer Support Executive

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Handle customer inquiries related to the MMD3 portal via IVR or email.

Assist customers in registration login and navigation of the portal.

Resolve issues related to Shipping bill VGM Form 13 and Forwarding Note submission error messages or transaction failures.

Escalate technical issues to the IT/technical team and follow up until resolution.

Maintain records of customer interactions and feedback.

Provide guidance on tariff billing and compliance processes related to MMD3.

Ensure high customer satisfaction through professional communication and timely support.

Familiarity with ICEGATE shipping documentation or VGM submission.

Basic knowledge of MS Office and ticketing systems.

Graduate in any discipline (preferred: Commerce Logistics or IT background).

Good knowledge of online portals data entry and documentation processes.

Excellent communication skills (English and Hindi; regional language is a plus).

Problem-solving skills with attention to detail.

Ability to work under pressure and handle multiple queries simultaneously.

Key Responsibilities: Handle customer inquiries related to the MMD3 portal via IVR or email. Assist customers in registration login and navigation of the portal. Resolve issues related to Shipping bill VGM Form 13 and Forwarding Note submission error messages or transaction failures. ...