Manager, Client Implementations

New York City, NY - USA

Monthly Salary: $ 115 - 140

Posted on: 30 days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Our Company

Arch is a Series B financial technology company that automates the management of private investments improving access understanding and the human experience of investing across asset classes.

Private investments such as venture capital hedge funds and private equity make up roughly 25% of the investment universe. Traditionally investors advisors banks families and managers track hundreds of investments in complicated spreadsheets file folders and busy inboxes. Not only is this tedious and time-consuming but it is rife with opportunity for manual data entry errors inconsistent reporting and lost information. Enter Arch.

Arch delivers standardized data documents and insights in a single platform avoiding the need to chase information across dozens or hundreds of portals. Our purpose is to save investors time while empowering them to make more informed investment decisions leading to better financial outcomes.

We are a fast-growing dynamic team of 120 serving over 400 clients including several of Americas largest banks families and financial institutions. Weve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.

Manager Client Implementations

Were hiring a Manager for our Client Implementation team to build a high-performing team and deliver enterprise this role you will own high-visibility projects end to end develop talent through clear goals and coaching and drive cross-functional alignment to deliver measurable client impact.

What Youll Do:

Lead and develop a team of Client Implementation Specialists and Operations Associates. Set clear goals coach for performance and foster a collaborative high-achieving culture.
Implement Arch for large enterprise clients. Coordinate with internal stakeholders and client teams to tailor deployments to client objectives.
Partner closely with Sales Product and Support teams to ensure alignment on client requirements product capabilities and project deliverables. Act as the connective tissue across teams to keep work unblocked and outcomes on track.
Drive continuous improvement. Identify opportunities for automation process optimization and best practices that increase efficiency and client satisfaction.
Build and manage project plans that translate client needs and timelines into clear milestones and ensure on-time high-quality delivery.
Champion the clients voice. Build relationships with key stakeholders and provide exceptional service throughout implementation.
Institutionalize learnings. Convert implementation insights into updated policies procedures and playbooks and document them for future teams.
Support periodic evening & weekend work as part of our operating rhythm to meet client SLAs

What were looking for

1 - 3 years of people management experience.
3 years of proven experience in project management and or software implementation.
A leadership mindset and appetite to shape outcomes in a growing company.
Excellent communication skills and the ability to build trust with senior stakeholders.
Experience thriving in high-volume or high-growth environments.
Comfort with ambiguity and a bias for action. You make sound calls and keep momentum.
Advanced Excel skills for analysis tracking and reporting.

Bonus points if you have:

Familiarity with the alternative investment ecosystem and the mechanics of investing in private equity hedge funds or private companies.
Background in private banking investment management or a related field.
Working knowledge of SQL for querying and troubleshooting data.

A Note about us:

All of our full-time roles are based onsite at our New York City office where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections collaborate effectively to solve challenges and foster an engaging environment focused on shipping product and delivering exceptional service to our clients.

We encourage applicants currently located in or willing to relocate to the NYC area to join us in this exciting hands-on workspace.

Some perks of working for Arch include:

Strong Team - Youll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. Youll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit exceptionally low churn and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. Were always ready to step in to help.
Great office - weve invested in a great space for the Arch team to come together at 18th and Park in Manhattan (the old Buzzfeed / NYT headquarters).
Lunch is on Us - Grab lunch on us while youre in the office and take a break to laugh brainstorm or just hang out with your teammates over a meal.

Required Experience:

Manager

Our CompanyArch is a Series B financial technology company that automates the management of private investments improving access understanding and the human experience of investing across asset classes.Private investments such as venture capital hedge funds and private equity make up roughly 25% of ...