L3 IT Support Technician | AU WFH | M365 & Intune
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 100000 - 150000
Experience Required:
3years
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
Youll be the kind of person who enjoys getting things done and doing them this role you will:
- Resolve advanced support tickets escalated from the Level 2 team.
- Provide expert-level support across Microsoft 365 Azure AD Defender Intune and SharePoint.
- Deploy configure and manage both on-premise and cloud infrastructure.
- Manage firewalls VLANs site-to-site VPNs and other complex network setups.
- Utilize automation tools such as RMM PowerShell and ImmyBot to streamline recurring technical tasks.
- Support phone systems (3CX or similar platforms).
- Maintains and continuously improves internal and client documentation.
- Assists in project delivery and implementation as required.
Requirements
- Has 3 years of experience in an MSP or equivalent Level 2/3 technical support environment.
- Is confident managing Azure AVD FSLogix networking firewall configurations and server administration.
- Can prioritise and manage multiple tasks within defined SLAs collaborating closely with the Service Desk Coordinator.
- Possesses excellent communication skills both written and verbal and isnt afraid to pick up the phone to speak with clients.
- Takes ownership and accountability ensuring work is completed to a high standard.
- Values teamwork integrity and continuous improvement.
- Holds Microsoft certifications or an IT-related degree (completed within the last 5 years).
- Holds a valid Australian drivers licence (occasional onsite visits may be required).
- Hands-on experience with Veeam UniFi/UISP ConnectWise Manage/Automate.
- Familiarity with Group Policy and Active Directory environments.
- Passion for automation documentation and process optimisation.
Benefits
Required Skills:
Set-up and Location: Work From Home Philippines Work Schedule: 7:00 AM to 4:00 PM (QLD) 5:00 AM to 2:00 PM (PH) Employment Type: Full-time Ready to take your IT career to the next level As a Level 3 IT Support Technician youll be the go-to expert for complex escalations and system improvements ensuring smooth technical operations. Youll work closely with the Service Desk Coordinator and Projects team handling advanced issues driving automation and providing mentorship to junior technicians. This role is ideal for someone with deep technical expertise strong problem-solving skills and a passion for optimizing systems and processes. What Youll Do: Youll be the kind of person who: Youll be the kind of person who enjoys getting things done and doing them this role you will: Resolve advanced support tickets escalated from the Level 2 team. Provide expert-level support across Microsoft 365 Azure AD Defender Intune and SharePoint. Deploy configure and manage both on-premise and cloud infrastructure. Manage firewalls VLANs site-to-site VPNs and other complex network setups. Utilize automation tools such as RMM PowerShell and ImmyBot to streamline recurring technical tasks. Support phone systems (3CX or similar platforms). Maintains and continuously improves internal and client documentation. Assists in project delivery and implementation as required. Requirements What Youll Bring Were looking for someone who: Has 3 years of experience in an MSP or equivalent Level 2/3 technical support environment. Is confident managing Azure AVD FSLogix networking firewall configurations and server administration. Can prioritise and manage multiple tasks within defined SLAs collaborating closely with the Service Desk Coordinator. Possesses excellent communication skills both written and verbal and isnt afraid to pick up the phone to speak with clients. Takes ownership and accountability ensuring work is completed to a high standard. Values teamwork integrity and continuous improvement. Holds Microsoft certifications or an IT-related degree (completed within the last 5 years). Holds a valid Australian drivers licence (occasional onsite visits may be required). Nice-to-Haves Hands-on experience with Veeam UniFi/UISP ConnectWise Manage/Automate. Familiarity with Group Policy and Active Directory environments. Passion for automation documentation and process optimisation.
Required Education:
Bachelors Degree
Company Industry
IT Services and IT Consulting
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
