Customer Service Agent 15859

Position : Customer Service Agent

Working Hours : Monday-Friday; 9am-5pm EST 9pm to 5 am Philippine Time (For the first week of training I would like the agent to work 9am-5pm EST Monday-Friday to properly shadow our team to set them up for success) Flexibility for schedule changes based on business needs.

Salary Range :$900-1000

About the job:
Were looking for a naturally good communicator who finds pleasure in using those skills to help others. Youre fluent in English and pride yourself on your ability to communicate clearly and straightforwardly in both verbal and written forms. You know that part of excellent communication is adept listening. You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers.

Duties and Responsibilities:

• Responding to Customer Inquiries via Phone Email and Online Chat in A Timely and Professional Manner
• Resolving Customer Complaints and Issues Quickly and Effectively
• Providing Product and Service Information to Customers and Clients
• Maintaining Accurate Records of Customer Interactions and Transactions
• Proactively Identifying Opportunities to Improve Customer Experience and Satisfaction
• Assisting with Client Onboarding and Training
• Collaborating with Other Team Members to Achieve Organizational Goals

Requirements:

• 13 years of experience in customer service with a solid understanding of e-commerce operations
• Comfortable handling high-volume environments
• Exceptional attention to detail and accuracy
• Quick to learn new systems tools and workflows
• Proactive reliable and solutions-driven
• Equipped with backup internet service and device to ensure uninterrupted workflow

Required Experience:

Unclear Seniority