Product Support Engineer

Level 2 Support Engineers are responsible for post-deployment troubleshooting root cause analysis and technical coordination when factory operation solutions encounter issues in production environments.

What a typical day looks like:

1. MES / Factory Applications - 4 Years of Exp
2. Implementation / Deployment Experience
3. Good to have ERP & Quality Process understanding

The experience were looking to add to our team:

• Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications

• Determine whether issues can be resolved via configuration changes or require deeper code fixes

• Coordinate with Vendor Teams and communicate timelines to GCO and Site users.

• Investigate production logs error traces and user-reported symptoms

• Compile RCA reports and recommend preventive measures

• Document lessons learned FAQs and troubleshooting guides & ensure site users have access to them

• Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases

• Support pilot deployments at 14 sites including configuration migration testing and training of Manufacturing & Quality based applications

• Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment

• Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities

What youll receive for the great work you provide:

Health Insurance
Paid Time Off

CF1

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