Cisco Webex Contact Center – Presales Engineer Solution Consultant
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Cisco Webex Contact Center Presales Engineer / Solution Consultant
Position Overview
The Cisco Webex Contact Center Presales Engineer is responsible for supporting the sales organization by providing technical expertise solution design and product demonstrations for Ciscos Webex Contact Center (WxCC) portfolio. This role works closely with customers to understand business challenges and translates them into scalable cloud-based customer experience solutions.
Key Responsibilities
1. Technical Presales & Solution Design
Lead discovery sessions to understand customer requirements workflows and CX objectives.
Design end-to-end solutions using Cisco Webex Contact Center Webex Suite and integrations with CRM/ITSM platforms (Salesforce Dynamics ServiceNow etc.).
Prepare and deliver high-impact presentations technical proposals BoMs and architecture diagrams.
Conduct product demonstrations PoCs and trials to showcase platform capabilities.
Ensure proposed solutions meet technical security and compliance standards.
2. Customer Engagement & Consultation
Act as a trusted advisor to customers on cloud contact center strategies and digital transformation.
Evaluate customer environments (telephony CRM workforce management reporting) and recommend best-fit architectures.
Collaborate with customer business and technical stakeholders to build compelling solution value.
3. Collaboration With Internal Teams
Work closely with sales marketing product management and delivery teams to align on solution strategy.
Assist the post-sales team with smooth handoff of solution details and project scope.
Provide feedback to product teams on feature gaps and customer needs.
4. Competitive & Market Expertise
Maintain deep understanding of the CCaaS market and competitive landscapes (Genesys Cloud Five9 Amazon Connect NICE CXone).
Articulate Cisco Webex differentiators advantages and ROI.
5. Documentation & Compliance
Develop technical solution documentation RFP/RFI responses and compliance matrices.
Ensure adherence to Cisco best practices security guidelines and architectural standards.
Requirements
Required Skills & Qualifications
Technical Skills
Strong knowledge of Cisco Webex Contact Center Webex Calling Webex App and Control Hub.
Experience with SIP PSTN VoIP multi-channel routing IVR/IVA workforce optimization and reporting/analytics.
Familiarity with REST APIs integrations and automation tools.
Understanding of cloud platforms (Azure AWS) security concepts and networking fundamentals.
Ability to create high-quality technical documents diagrams and proposals.
Professional Skills
Excellent presentation communication and customer-facing skills.
Strong consulting problem-solving and requirements-gathering abilities.
Ability to simplify complex technical concepts for business users.
Comfortable working in fast-paced sales environments with multiple stakeholders.
Preferred Qualifications
Cisco certifications such as CCNA CCNP Collaboration Webex Contact Center Specialist.
Experience with CCaaS migrations or on-prem to cloud contact center transformations.
Background in enterprise presales solution consulting or UC/CC engineering.
Exposure to omnichannel platforms (chat voice email bots social messaging).
Required Skills:
Interested candidates can share your profile on: Job Description: Cisco Webex Contact Center Presales Engineer / Solution Consultant Position Overview The Cisco Webex Contact Center Presales Engineer is responsible for supporting the sales organization by providing technical expertise solution design and product demonstrations for Ciscos Webex Contact Center (WxCC) portfolio. This role works closely with customers to understand business challenges and translates them into scalable cloud-based customer experience solutions. Key Responsibilities 1. Technical Presales & Solution Design Lead discovery sessions to understand customer requirements workflows and CX objectives. Design end-to-end solutions using Cisco Webex Contact Center Webex Suite and integrations with CRM/ITSM platforms (Salesforce Dynamics ServiceNow etc.). Prepare and deliver high-impact presentations technical proposals BoMs and architecture diagrams. Conduct product demonstrations PoCs and trials to showcase platform capabilities. Ensure proposed solutions meet technical security and compliance standards. 2. Customer Engagement & Consultation Act as a trusted advisor to customers on cloud contact center strategies and digital transformation. Evaluate customer environments (telephony CRM workforce management reporting) and recommend best-fit architectures. Collaborate with customer business and technical stakeholders to build compelling solution value. 3. Collaboration With Internal Teams Work closely with sales marketing product management and delivery teams to align on solution strategy. Assist the post-sales team with smooth handoff of solution details and project scope. Provide feedback to product teams on feature gaps and customer needs. 4. Competitive & Market Expertise Maintain deep understanding of the CCaaS market and competitive landscapes (Genesys Cloud Five9 Amazon Connect NICE CXone). Articulate Cisco Webex differentiators advantages and ROI. 5. Documentation & Compliance Develop technical solution documentation RFP/RFI responses and compliance matrices. Ensure adherence to Cisco best practices security guidelines and architectural standards. Requirements Required Skills & Qualifications Technical Skills Strong knowledge of Cisco Webex Contact Center Webex Calling Webex App and Control Hub. Experience with SIP PSTN VoIP multi-channel routing IVR/IVA workforce optimization and reporting/analytics. Familiarity with REST APIs integrations and automation tools. Understanding of cloud platforms (Azure AWS) security concepts and networking fundamentals. Ability to create high-quality technical documents diagrams and proposals. Professional Skills Excellent presentation communication and customer-facing skills. Strong consulting problem-solving and requirements-gathering abilities. Ability to simplify complex technical concepts for business users. Comfortable working in fast-paced sales environments with multiple stakeholders. Preferred Qualifications Cisco certifications such as CCNA CCNP Collaboration Webex Contact Center Specialist. Experience with CCaaS migrations or on-prem to cloud contact center transformations. Background in enterprise presales solution consulting or UC/CC engineering. Exposure to omnichannel platforms (chat voice email bots social messaging).
Required Education:
Any Graduate
Company Industry
IT Services and IT Consulting
Key Skills
- Marketing
- Business Process
- Customer Service
- Communications
- Cloud
- Products demonstration
- C#
- Database
- CRM
- Project Management
- Client Relationship
- Interpersonal skills
- Sales goal
- Sales Process
- Analytics
