Manager, Learning Operations

Requisition ID: 238208

Thanks for your interest in ScotiaGBS the best campus in Bogota.

Join a purpose driven winning team committed to results in an inclusive and high-performing environment.

Purpose

Leads and oversees Learning Operations / GHR Operations in Canada ensuring business strategies plansand initiatives are executed / delivered in compliance with governing regulations internal policies andprocedures.

Accountabilities

Leads and drives a customer focused culture throughout their team to deepen client relationships andleverage broader Bank relationships systems and knowledge

Leads the Learning Operations team ensuring all Learning Management System (LMS) activities andlearning administration processes are delivered in alignment with Banks policies standards andestablished service level agreements (SLAs)

Oversees the implementation of digital and non-digital learning programs in collaboration with LearningCOE and Learning teams in Business and in Countries ensuring Assignment Profile rules in the LMStarget the required audience

Acts as a consultant to Learning COE to provide guidance on best approach to deliver Learningsolutions to target audience considering both LMS capabilities and employee experience

Resolves complex escalated inquiries and/or issues impacting the delivery of learning programs in theLMS

Contributes to the development and maintenance of LMS governance and publishing standards

Works closely with Learning Systems Lead and collaborates with key stakeholders to implementsolutions to enhance processes improve learning delivery and learning technology

Ensures Case Mangement System Pega inquiries are responded accurately and within establishedSLAs leveraging data to develop strategies to keep the queue up to date

Creates reports to determine workload volumes to ensure teams capacity to meet Learningteamsdemands.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activitiesand decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/herrespective areas in accordance with Scotiabanks Values its Code of Conduct and the Global SalesPrinciples while ensuring the adequacy adherence to and effectiveness of day-to-day businesscontrols to meet obligations with respect to operational compliance AML/ATF/sanctions and conductrisk.

Builds a high performance environment and implements a people strategy that attracts retains develops andmotivates their team by fostering an inclusive work environment and using a coaching mindset andbehaviours; communicating vison/values/business strategy; and managing succession and developmentplanning for the team.

Position: Manager Learning Operations Global Human Resource Operations

Manages 6-8 direct reports
Data Analytics expertise
Basic Coding knowledge
Expert knowledge of MS Office applications
Systems: Success Factors/SAP LMS Pega
Post-secondary Degree in Human Resources or Business or related field
Knowledge of Learning Management Systems is required
2 -3 years experience as People Manager is required
Previous experience in digital program design and development is an asset
Strong data analytics skills are required
Strong knowledge of organizational structure and complexity
Strong project management skills to lead the execution of learning activities
Strong relationship management and interpersonal skills
Strong competence in Learning & Development programs processes policies and procedures
Excellent communication skills both verbal and written
Spanish language is an asset
Working experience in the finance sector is an asset

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.