Computer Systems Analyst

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We are looking for a systems analyst (i.e. information specialist) who analyzes how data processing of clinical and biomedical data (e.g. unstructured clinical notes imaging studies omic data) can be applied to the specific needs of clinical users and biomedical researchers and who will design and implement computer-based processing systems (including AI models and large language models). In this role the systems analyst will study MGB affiliates and other clinical sites/biomedical research institutions to identify its information needs and design computer systems that meet those needs.

Job Summary

Responsible for designing developing testing implementing and maintaining new and existing software applications. This role also includes providing training and support to end users. Additionally assists users in understanding clinical and business workflows defining functional requirements conveying these requirements to colleagues involved in software design and configuration executing test scripts and user acceptance testing and providing software support services.

Does this position require Patient Care No

Essential Functions
-Support and educate users on the use of applications. Prepare end-user training materials.

-Reviews system requirements and business processes; tests debugs and implements software solutions.

-Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible identify opportunities for process improvement.

-Understand user requirements; translate these into functional requirements and assist user with submission for software updates.

-Develop and execute user acceptance testing plans including creation of test cases.

-Runs reports updates tables and performs other tasks associated with the ongoing operation of the software environment.

-Assist in identifying and recommending leading practices for business analysis training and end-user support functions.

-Trains end users on the operation of software applications and develops end-user documentation.

-Provides ongoing support for software applications by identifying and resolving issues.

Education
Bachelors Degree Information Systems required or Bachelors Degree Related Field of Study required

Can this role accept experience in lieu of a degree Yes

Licenses and Credentials

Experience
Experience in information technology working with business or clinical systems 2-3 years required and Experience providing training and support to end-users 1-2 years required and Epic Certification requirement(s) as appropriate by job focus 1-2 years preferred and Experience in information technology working with business or clinical systems. Experience in the development support or operation of software applications. 3-5 years required

Knowledge Skills and Abilities
- Proficient interpersonal skills to effectively communicate with both technical and non-technical staff.
- Demonstrated analytic and problem-solving skills.
- Ability to learn quickly and share insights with teammates.
- Ability to effectively translate business requirements to functional requirements.
- Proficient written and verbal communication skills including facilitation and presentation.
- Ability to effectively conduct small to mid-sized meetings both formal and informal.

Hybrid

55 Fruit Street

40

Regular

Day (United States of America)

Pay Range

$73798.40 - $107400.80/Annual

Grade

6

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework