Assistant Field Service Manager, CSSD

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you a technical professional with a passion for leadership and customer satisfaction Were looking for an Assistant Service Manager to lead our field service operations in the technical support maintenance and repair services for capital equipment in hospitals both directly and through distributor partners. This role involves diagnosing and troubleshooting equipment issues installing and configuring new systems and offering continuous training and support to medical staff.

In this pivotal role you will hire organize train and supervise field service team and manage the entire service operation including assignments personnel and standards of performance and work output to satisfy customers service needs.

What You Will Do

Manage the CSSD Reprocessing and Procedural Surgical field service team members and service team profit and loss.
Provide technical support to customers answer customer inquiries and educate customers on proper use and maintenance of the equipment.
Maintain communications with customers as directed to ensure resolution and proper follow-up leading to strong customer relations and ongoing customer satisfaction.
Troubleshoot and repair equipment install new systems and provide preventive maintenance services. As a backup to the field service team.
Explore additional revenue generation ideas for the service organization
Cooperate closely with the service administrator to understand service contracts PM schedules service parts and inventory
Collaborate closely with commercial teams to identify and seize potential opportunities for capital purchases.
Collaborate with project/install engineer to design capital equipment floor plans with customers for a new business project.
Collect capital install base competitor information and market trends.

The Experience Skills and Abilities Needed

Bachelors Degree in Engineering or related technical field.
Proven experience in repairing medical laboratory or healthcare equipment in hospital environments.
Leadership skills with experience managing field service teams.
Excellent problem-solving abilities and a customer-first mindset.
Ability to work cross-functionally with technical and commercial teams.

#LI-KG1

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information visit .

STERIS strives to be an Equal Opportunity Employer.

Required Experience:

Manager

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Summary Are you a technical professional with a passion for leadership and customer satisfaction Were looking for an Assistant Service...