Bilingual Program Supervisor Newcomer Services for Transitional Housing (FT Permanent)

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1700 locations across Canada and help more than 2.25 million people annually become healthier in spirit mind and body. The YMCA of the National Capital Region proudly serves people of all ages backgrounds and abilities and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of excellence compassion dignity accountability and inclusion which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community The YMCA of the National Capital Region is a great workplace committed to diversity equity and inclusion where different backgrounds experiences and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices great benefits and growth opportunities. Whether you are starting out in your career or a seasoned professional you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy.

What do we offer

At the Y you will be part of a vibrant and diverse network of people whose shared vision is to be a leader partner and catalyst that empowers individuals dismantles barriers and transforms communities.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs child care and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free immediate confidential assistance and counselling for you and your family members for mental and physical health and financial advice among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer

The Newcomer Services for Transitional Housing Program Supervisor plays a crucial role in supporting the successful resettlement of refugee claimants and newcomers in Ottawa by building and maintaining partnerships with local agencies and organizations. The position will be responsible for developing and implementing an outreach strategy to engage with community organizations government agencies and other relevant stakeholders to provide comprehensive support services for refugees. The Program Supervisor will also coordinate with Y Transitional Housing case managers to provide wrap around services for all newcomers as part of the program.

The Program Supervisor will also support refugee claimants and newcomers in accessing community services such as healthcare education and employment opportunities through making referrals to partner organizations. This will ensure that clients have access to the resources they need to succeed in their new community.

Some of the tasks of this position include:

• Providing ongoing support to refugee claimants and newcomers as part of the Y Transitional Housing Program.
• Supporting refugee claimants and newcomers in accessing community services such as healthcare education and employment opportunities through making referrals to partner organizations.
• Developing and implementing an outreach strategy to engage with local agencies and organizations to support refugee claimants and newcomers in the Y Transitional Housing Program.
• Establishing and maintaining partnerships with community organizations government agencies and other relevant stakeholders.
• Facilitating cross-collaboration between organizations to address systemic issues that impact refugee claimants and newcomers.

What qualifications and abilities are we looking for

At the YMCA of the National Capital Region we strive to ensure our employees are a fit based on their strengths interests and future goals.

The successful candidate will have the following:

Education

• Post-secondary education or equivalent in a related field

Language

• Fluent in English and French oral and written
• Other languages are an asset

Experience Skills and Abilities

• Knowledge of immigrant settlement services specifically refugee resettlement and programs offered for newcomers to Canada
• 4-5 years experience in a related field
• Excellent communication and interpersonal skills
• Demonstrated leadership and high level of judgement
• Demonstrated ability to establish and maintain partnerships with organizations and community groups
• Strong computer skills including Microsoft Office online research and data entry

Additional Requirements:

• Applicants must already have a valid permit to work in Canada.
• A Police Record check not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children therefore not eliminating all candidates with a record from being offered a position.
• Annually staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

• Excellence: Identifies and implements improvements that enhance work quality.
• Compassion:Involves warmth and supportive communication. Fosters understanding and collaboration leading to a positive work environment.
• Dignity:Involves respecting every individuals worth promoting fairness and valuing perspectives. It encourages a culture of integrity mutual respect and empowerment.
• Accountability:Manages tasks projects and processes effectively.
• Inclusion: Demonstrates self-awareness and commitment to IDEA ethics and well-being.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups invisible minorities Indigenous People women persons with disabilities persons who identify as 2SLGBTQ.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates including persons with compliance with AODA the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process please email upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen assess or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Required Experience:

Manager