Customer Success Manager
Share
Job Location:
New York City, NY - USA
Monthly Salary:
$ 130 - 145
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Manager
Full-time Hybrid (New York NY)
$130K $145K Equity
About the Role
Were seeking a high-performing Customer Success Manager with 3 years of experience in customer success account management or sales. The ideal candidate has worked with B2B SaaS products enterprise customers and early-stage startups and is excited to take ownership of key client relationships while driving renewals and growth.
What Youll Do
- Manage a strategic portfolio of 3050 enterprise accounts representing roughly $2M in ARR
- Build trusted relationships across multiple personas from operational leads and QA managers to VP and C-suite stakeholders
- Develop strategic account plans and QBRs to proactively drive renewals and revenue expansion
- Collaborate with internal product and engineering teams to influence the roadmap based on customer feedback and market insights
- Partner with marketing and GTM functions to craft compelling case studies and highlight customer success stories
Your First 90 Days
- First 30 Days: Learn the product sales motion and team dynamics while shadowing account interactions
- 6090 Days: Take ownership of your own book of business identify upsell opportunities and lead customer conversations
Qualifications
- 35 years of experience in Customer Success Account Management or Sales with enterprise SaaS customers
- Strong communication and relationship-building skills
- Proven ability to manage complex accounts and drive measurable outcomes
Compensation & Benefits
- Salary: $130K$145K
- Competitive equity package
- Hybrid work policy: 4 days in-office in NYC (3 days if commuting over an hour)
- Visa sponsorship not available
About the Company
This Series A startup is transforming the healthcare industry with AI-powered technology that helps providers deliver safer higher-quality and more compliant care. Founded in 2021 the company now supports over 250000 healthcare professionals nationwide and is backed by leading venture investors.
Interview Process
- Recruiter screen
- Hiring manager interview
- Mock demo
- Final onsite
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
