Customer Service Representative
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Job Location:
Waltham, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
About J.C. Cannistraro
As Bostons leading industrial mechanical contactor Cannistraro is the premier provider of mechanical construction solutions. Specializing in HVAC plumbing and fire protection our in-house fabrication capabilities and cutting-edge technology are designed to streamline your next construction project.At Cannistraro a trade is any skill in any role contributing to our companys betterment and to the care of our customers. Everyone at Cannistraro works in a trade; we believe that everyone can maximize the value of their contributions and most significantly improve their own wellbeing by continuously sharpening their craft and growing in their trade.
About the Customer Service Representative
Currently we are seeking a Customer Care Representative to join our Service Team! The Customer Care Representative will assist with coordinating service requests and supporting the efficient dispatch of technicians. They are responsible for dispatching technicians updating service logs and providing basic customer support.This is an entry level position that requires a motivated person that is detail oriented able to answer customer calls within a busy office setting and schedule a large volume of customer appointments. This role is ideal for individuals seeking to gain experience in service coordination and develop essential communication skills in a fast-paced environment.
What Youll Do:
- Work as part of a dispatch team to evaluate incoming service requests to determine their urgency and importance ensuring prompt responses to emergencies and efficient resource allocation.
- Acquire knowledge of HVAC plumbing and fire systems terminology components and basic functions to accurately understand service needs and communicate effectively with technicians.
- Collect relevant information from customers to establish T&M service calls including detailed descriptions of issues service locations and billing details.
- Become familiar with the skills and specialties of field technicians to assign the most suitable personnel to specific jobs for optimal service delivery.
- Assist in obtaining purchase orders for necessary parts materials or services required for service jobs ensuring accuracy and compliance with company procedures.
- Coordinate with customers and technicians to schedule T&M jobs considering availability customer preferences and service requirements.
What You Bring
- High school diploma or equivalent.
- 0-3 years of Customer service experience
- Demonstrates written and verbal communication skillsto effectively communicate with vendors customers and many levels of the organization.
- Ability to multitask work in a fast-paced team environment.
- Detail oriented with the ability to prioritize and meet deadlines.
- Demonstrated attention to detail.
- Demonstrated time management skills.
- Software Experience preferred:
- Microsoft Office Suite
- ServiceTrade preferred.
Why Join Us
At Cannistraro we take pride in building more than just great projects we build lasting relationships and rewarding careers. Youll join a supportive team that values collaboration growth and continuous learning. We offer competitive pay comprehensive benefits and opportunities to grow within a company that recognizes and rewards your contributions.
Come be part of a team where your organizational skills and attention to detail truly make a difference!
If you require accommodations due to a disability to complete the application process please contact Human Resources at or submit a request in writing to J.C. Cannistraro LLC is an E-Verify Company.
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
