Principal Technical Program Manager- ServiceNow
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
Elevate your career by steering multi-faceted tech programs integrating innovative solutions for a dynamic impact across global operations.
As the Principal Technical Program Manager within the ServiceNow team you will lead our efforts in delivering platform solutions and services to a broad range of corporate functions. You will engage with internal customers to understand their current and future needs shape the ServiceNow roadmap and ensure the platform scales effectively to support evolving business requirements.
Job Responsibilities
- Build strong relationships with key platform stakeholders to understand business priorities and strategic objectives.
- Gather analyze and prioritize near-term and long-term demand for ServiceNow capabilities with Platform Tenants.
- Serve as the primary point of contact for stakeholder feedback requirements and escalations.
- Develop and maintain a multi-year ServiceNow product outlook aligned with tenant roadmaps.
- Prioritize and manage the ServiceNow Platform portfolio balancing new features enhancements and technical debt.
- Define and track key performance indicators (KPIs) to measure platform adoption tenant satisfaction and business value.
- Collaborate with architecture engineering and operations teams to ensure the platform is scalable secure and resilient.
- Anticipate future demand and proactively plan for capacity integrations and new module rollouts.
- Lead platform governance ensuring compliance with Terms of Service and the federated operation model.
- Communicate platform vision roadmap and value proposition to stakeholders at all levels.
- Drive user adoption through effective change management training and support initiatives.
Required qualifications
- 7 years of experience in product management portfolio management or a related role with at least 3 years focused on ServiceNow or similar enterprise platforms.
- Proven track record of managing complex technology portfolios and delivering enterprise-scale solutions.
- Strong understanding of ServiceNow modules (e.g. ITSM HRSD CSM ITOM) and platform capabilities.
- Experience working with diverse business functions (e.g. HR Finance Legal Facilities IT).
- Excellent stakeholder management communication and interpersonal skills.
- Strong analytical problem-solving and decision-making abilities.
- Experience with agile methodologies and tools.
Preferred qualifications
- Experience in a large matrixed corporate environment.
- Familiarity with ITIL Lean or Six Sigma methodologies.
- Ability to influence and drive change across organizational boundaries.
- Bachelors degree in Computer Science Information Systems Business Administration or related field; Masters degree preferred.
- ServiceNow certifications (e.g. Certified System Administrator Certified Implementation Specialist) are a plus.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
