Support Center Specialist

Summary

This role will receive document research coordinate and respond to routine and non-routine inquiries from internal and external contacts related to a variety of Accounts Payable operations. The Support Center Specialist educates and assists internal (Simplot business) and external customers (suppliers) as it relates to invoice statuses payment inquiries remittances and other Accounts Payable related topics.

Key Responsibilities

• Receive monitor and solve all AP related inquiries via phone / voicemail & email in a timely manner. This includes but is not limited to:
• Review of vendor statements
• Analyze request for potential escalation to L2
• Assist with resolution regarding urgent or escalated inquiries
• Assist with returned checks
• Assist internal customers with updates to AP software access
• Assist with maintaining departmental procedure process and work instruction documentation
• Run periodic reports as requested
• Comple miscellaneous tasks as needed

Typical Education

Bachelors Degree (B.A. or B.S.) from 4-year college or university

Relevant Experience

• 3 years related experience and/or training
• Attention to Detail: Accurate data entry and spotting discrepancies are critical when reviewing invoices and payments
• Communication Skills: Strong verbal and written communication skills are essential for interacting with vendors suppliers and internal departments to resolve issues and clarify information
• Time Management: The ability to manage time efficiently to meet deadlines and prioritize tasks is key in a fast-paced customer support environment
• Problem-solving: AP Support members often encounter complex inquiries which require analytical thinking and resourcefulness to resolve
• Collaboration: Working closely with direct team members as well as other departments such as Procurement EDM HR Solutions Finance and Document Processing requires a collaborative mindset and good interpersonal skills
• Adaptability: AP processes may change due to system updates or policy changes so being flexible and open to learning is important
• Customer service orientation: Ensuring that vendors and internal stakeholders have a positive experience when dealing with AP queries or issues is crucial for maintaining good relationships
• Organizational skills: The ability to stay organized while handling multiple email inquiries phone calls & tasks helps maintain efficiency and accuracy
• Discretion and confidentiality: AP team members including Support handle sensitive financial information so maintaining confidentiality and handling information responsibly is essential
• Emotional intelligence: Managing stress staying calm under pressure and handling conflicts with vendors or colleagues in a professional manner is important in this role

Required Certifications

Other Information