Senior Manager-Data Operations

About the Role

As the Senior Manager - Data Operations you will lead a global team responsible for ensuring the integrity accuracy and efficiency of data operations across the organization. This role is pivotal in driving data quality optimizing data processes and supporting the organizations strategic goals through effective data management. Based in London UK office you will collaborate with cross-functional teams worldwide to build and maintain a best-in-class data architecture and ensure alignment with business objectives.

What youll do

Global Team Leadership

• Manage and mentor a global team of data professionals fostering collaboration and ensuring alignment with organizational goals.
• Promote a culture of accountability innovation and continuous improvement within the team.
• Develop leadership capabilities within the team through coaching mentoring and succession planning.

Data Quality and Governance

• Define track and report on data quality metrics and KPIs (e.g. accuracy completeness consistency timeliness uniqueness and validity) to drive continuous improvement and transparency across systems and processes.
• Oversee data profiling cleansing and monitoring to maintain high data quality.
• Conduct root cause analysis for data issues and recommend solutions to prevent recurrence.
• Lead continuous improvement initiatives for data quality processes leveraging feedback loops audits and lessons learned from previous projects.

Cross-System Integration Monitoring

• Oversee the integration and monitoring of data flows across key enterprise systems including Salesforce (SFDC) NetSuite Gainsight Zendesk and Snowflake.
• Ensure seamless data synchronization and troubleshoot integration issues to maintain operational efficiency.

Process Optimization

• Identify and execute improvements in data operations processes ensuring efficiency and scalability.
• Develop and implement strategies for exception monitoring and resolution in cross-system data flows.

Incident Impacted Data Management

• Address technical bugs system timeouts and other incidents impacting data integrity.
• Identify and correct impacted data populations ensuring minimal disruption to business operations.
• Implement post-incident monitoring to prevent recurrences and improve system resilience.

Stakeholder Collaboration

• Engage proactively with business stakeholders IT and executive leadership to align data operations with strategic business objectives and ensure data initiatives deliver tangible value.
• Act as a key liaison between technical teams and business stakeholders to ensure alignment on data strategies.

Data Reporting and Analytics

• Develop and deliver key performance metrics dashboards and reports to track data health and operational success.
• Leverage analytics to provide actionable insights and drive data-driven decision-making.

Compliance and Security

• Ensure data operations comply with relevant data privacy security and regulatory standards (e.g. GDPR CCPA HIPAA) and implement best practices for data protection.

What youll bring

Experience

• Demonstrable experience managing global teams in data operations data management or related fields.
• Strong understanding of CRM systems marketing technologies and enterprise platforms (e.g. Salesforce Marketo NetSuite).

Skills

• Mastery of Alteryx for data preparation blending and analytics.
• Proficiency with additional data management and analytics tools such as SQL Python Tableau Power BI Snowflake Salesforce NetSuite and data cataloguing /governance platforms (e.g. Collibra Informatica).
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities with a systematic approach to challenges.
• Excellent communication and stakeholder management skills with the ability to work effectively across global teams.
• Proficiency in data reporting analytics and visualization tools.
• Familiarity with Agile methodologies and project management best practices.
• Deep understanding of data governance data quality frameworks and best practices.
• Awareness of current trends in data management and marketing technologies.

The base salary range for this position is plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits in accordance with company policy and local regulations. Our salary ranges are determined by role level and location with individual compensation also dependent on factors such as qualifications experience and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.