Vacancies Customer Service Rep (Marine Coatings)
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Date: October 24 2025
Location: Houston TX 77091
Company: AkzoNobel
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
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2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador as well as provide positive brand experiences to all customers
The CSR assists customers and AkzoNobel Sales Team by research coordination of information entering customer orders claim information tracking short pays and responding to inquires from internal or external customers.
Ensure Akzo Nobel Coatings processes are followed involving the inspection and accountability of materials and the shipment of items from stock or production in accordance with customer requirements. Correct exception cases of overages shortages or damaged items.
Plan coordinate or prepare outbound and inbound shipments with team members public carriers and customer will calls. Interpret customers instructions and coordinate special product handling shipping instructions or packaging requirements. Assist in maintaining adequate inventory levels materials and supplies to support distribution activity.
Job Responsibilities
- Must follow all established safety rules and procedures
- Assist in the compliance with government regulations and AkzoNobel Coatings environmental health and safety (EHS) directives relative to shipments and document retention.
- Must demonstrate integrity while performing duties as per companys Code of Conduct
- Communicates with internal and external customers involving coordination with internal departments that may include manufacturing purchasing logistics and sales
- Order and data entry
- Researches and file claims for damaged freight with carriers and Initiate freight claims
- Email or fax order and shipment confirmations to customers and sales representatives
- Tracks outbound shipments and relay information to customers or sales representatives
- Maintains customer contact information
- Researches customer short pays and collecting information to determine if credit is applicable
Level of Autonomy
- Determining the availability and distribution of product supply
- Proactively assesses specific customer needs and identify effective ways to satisfy them.
- Clarifying customer needs
- Providing pricing to customers following company directives
Job Requirements
- High School Diploma or GED required
- Associates or Bachelors degree preferred
- 5 years of experience on SAP
- Ability to read comprehend and follow safety instructions and safety guidelines
- Must be able to work independently
Total Compensation
- The hourly range for these skills is: $27.00/hr 4% Annual Bonus
- 401K retirement savings with 6% company match
- Medical insurance with HSA
- Dental Vision Life AD&D benefits
- Generous vacation sick and holiday pay
- Short & Long term disability
- Paid Parental leave
- Career growth opportunities
- Active Diversity & Inclusion Networks
- Employee referral plan
- Employee appreciation days
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
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REQ ID#49424
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sik ... View more
