Coordinator, Health Brokerage Operations and Marketer Support

Clearwater, SC - USA

Monthly Salary: Not Disclosed

Posted on: 19 days ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Coordinator Health Brokerage Operations & Process Support is an individual contributor role focused on supporting operational consistency training and process improvement across the Health Brokerage organization.

This role ensures that affiliate partners and marketers are using systems and following workflows as intended while helping to identify challenges inefficiencies or training needs. The coordinator will work closely with the Director of Strategy & Tools to surface key themes from the field and provide input into future enhancements or tool updates.

This is a great opportunity for someone early in their career with experience in health insurance operations who enjoys creating structure supporting teams and driving process adoption.

Job Description

Job Title:

Coordinator Health Brokerage Operations & Marketer Support

Department:

Health Distribution Operations

Reports To:

Director Health Distribution Strategy & Tools

Location:

Remote or Clearwater FL (Hybrid optional)

Key Responsibilities:

Monitor adoption and adherence to standard workflows flagging any inconsistencies or areas where additional training/support is needed
Deliver or support onboarding and training sessions for affiliate partners and marketers on tools such as CRM Quote & Enroll and AMS
Act as a day-to-day contact for process-related questions guidance and support
Assist in the documentation and maintenance of SOPs training materials and quick reference guides
Collect and synthesize feedback from affiliate users on tool and process challenges and communicate key themes back to the Strategy & Tools team
Support readiness efforts for upcoming changes by coordinating communication training schedules and user support plans
Partner with internal teams (IT Operations Strategy) as needed to ensure that feedback from the field is being considered in roadmap planning

Required Qualifications:

13 years of experience in health insurance operations brokerage support training or a related administrative role
Understanding of Health Brokerage operations especially in Medicare Advantage Med Supp ACA or Ancillary
Strong communication and interpersonal skills with the ability to train or support users at varying levels of technical comfort
Highly organized with strong attention to detail and follow-through
Proficient in Microsoft Office Suite (Excel PowerPoint Outlook Word)
Comfortable navigating CRM systems or quote/enroll tools (Salesforce AMS etc. experience a plus)

Preferred Qualifications:

Experience supporting decentralized or affiliate-based teams
Exposure to user training process documentation or change management
Familiarity with CMS and compliance considerations in the health insurance space
Associates or Bachelors degree in Business Communications Healthcare or related field

Work Environment:

Remote or hybrid work option depending on location
Occasional travel may be required for in-person trainings or affiliate visits

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.

Required Experience:

Our CompanyExplore how you can contribute at AmeriLife.For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.Associates get satisfaction from knowing they provide agen...