Customer Support Representative
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Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Representative
Company: GreenTown Production
Location: Remote
GreenTown Production is a leading company in the field of sustainability providing cutting-edge eco-friendly solutions across sectors like renewable energy green construction and waste management. Our goal is to make the world a better place by helping individuals and businesses adopt sustainable practices reduce their carbon footprint and contribute to a greener future.
We are seeking a dedicated and dependable Customer Support Representative to join our team and help us deliver excellent service to our clients. As a Customer Support Representative you will play a crucial role in ensuring that our customers have a smooth experience with our products and services resolving issues efficiently and providing outstanding support.
Position OverviewThe Customer Support Representative is responsible for providing high-quality support to our clients by addressing inquiries troubleshooting issues and offering solutions that align with GreenTowns sustainable products and services. You will be the first point of contact for customers and will ensure that they have an excellent experience throughout their entire journey with GreenTown.
This is a fully remote role allowing you to work from the comfort of your own home and is perfect for individuals who are comfortable working independently and communicating effectively with customers via phone email and chat.
Key ResponsibilitiesCustomer Support and Issue Resolution
Customer Inquiries: Respond to customer inquiries in a timely and professional manner via phone email and chat.
Issue Resolution: Troubleshoot product or service-related issues providing quick and effective solutions to ensure customer satisfaction.
Technical Assistance: Assist customers with any technical issues related to GreenTowns products and services escalating issues when necessary.
Customer Education: Provide customers with clear explanations and guidance on how to use GreenTowns products and services to achieve the best outcomes.
Customer Satisfaction and Retention
Customer Engagement: Maintain a high level of professionalism and empathy while engaging with customers to ensure they feel heard and valued.
Follow-up: Conduct follow-up communications to ensure that customers issues have been resolved to their satisfaction.
Feedback Collection: Gather customer feedback on our products services and support processes to help improve the overall customer experience.
Product Knowledge: Keep up-to-date with GreenTowns offerings ensuring you can provide accurate and comprehensive information to customers.
Collaboration and Reporting
Team Collaboration: Work closely with the Customer Success and Product teams to resolve issues and ensure customer satisfaction.
Escalation Support: When necessary escalate complex or unresolved issues to senior support staff or relevant departments.
Reporting: Document all customer interactions and feedback in our CRM system ensuring that customer data is kept accurate and up-to-date.
Knowledge Base: Contribute to our internal knowledge base adding insights and solutions that can help future customers.
Experience: Previous experience in customer service or support roles is preferred ideally in a remote or tech-driven environment.
Skills:
Strong verbal and written communication skills with the ability to communicate complex information clearly and concisely.
Excellent problem-solving abilities with a keen attention to detail.
Proficiency in CRM systems (e.g. Zendesk Salesforce) and Microsoft Office Suite.
A customer-first attitude with a strong focus on delivering an exceptional customer experience.
Education: High school diploma or equivalent. A bachelors degree or relevant certifications in customer service communications or a related field is a plus.
Remote Work: Ability to work independently in a remote environment managing time effectively and maintaining self-motivation.
Sustainability Knowledge: Familiarity with green technologies renewable energy or environmental issues is a plus.
Experience with Remote Support Tools: Familiarity with live chat email ticketing systems and video conferencing platforms.
Military Experience: If you have military experience we encourage you to apply. Your ability to stay calm under pressure follow procedures and provide leadership in challenging situations makes you an excellent fit for customer support.
Patience and Empathy: Ability to handle customer issues with a calm and empathetic approach ensuring they feel heard and valued.
Problem-Solving: Resourceful and quick-thinking with the ability to resolve customer issues efficiently and effectively.
Adaptability: Ability to adjust to new tools systems and customer needs in a fast-paced environment.
Attention to Detail: High attention to detail ensuring that customer inquiries are fully addressed and logged appropriately.
Teamwork: Strong collaboration skills working closely with teammates and other departments to deliver top-tier customer service.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
