Account Manager (SMB) (Hybrid)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Account Manager (SMB) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically this position will be charged with promoting and selling KnowBe4s additional products and services to businesses (organizations with 25 - 500 employees) with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.

Responsibilities:

• Promote and sell KnowBe4s range of products and services
• Build and maintain a pipeline of potential cross sale add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Identify key decision makers while developing and qualifying cross sale add-on and upgrade opportunities
• Articulate the value proposition of KnowBe4s full suite of products and help the customer understand how it will improve their businesss security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing in line with established policies and procedures
• Maintain accurate and thorough records for customer calls emails notes tasks demos and other relevant information in compliance with the Administration Policy
• Support in the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite

Minimum Qualifications:

• Bachelors degree a plus
• Proven track record in sales
• 3 years selling software to Small Medium Enterprise
• Familiarity with standard concepts practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Excellent verbal and written communications
• Stats driven business professional
• Motivated energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Our Fantastic Benefits