Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ability to handle inbound service calls and daily responsibilities in serving various customer needs that include:

• Displays expertise in product and service knowledge; understands and adheres to company
  policies and procedures. Supporting the companys core values and basic principles.
• Listens attentively to customers to address issues or questions responsibly; Update benefits information into our proprietary administration system following clients process and procedure; Transfers the customer to the appropriate department as needed.
• Handle incoming calls to provide customers with accurate information about their employee benefits provide technical support and assist customers with other benefits-related concerns.
• Processing clients benefit eligibility changes / additions / terminations
• Help in assisting client claim submissions on flex spending accounts and insurance policies with various carriers.
• Addressing and resolving customer issues as they arise.
• Assisting new business and billing departments with client groups post enrollment closing.
• Inputting information into our proprietary administration system
• Pulling reports and building spreadsheets from admin systems
• Working effectively within the CSR team and other department teams inside the organization.
• Conducting job duties in a manner that promotes the highest level of customer service to both internal and external customers.
• Supporting the companys core values and basic principles
• Performing other job-related duties and special assignments as needed.
• Office administration and related customer services work.
• Compensation levels based on experience and industry knowledge.

QUALIFICATIONS:

• Qualified candidates must handle detail-oriented work with strong problem solving or critical thinking skills
• Must have the ability to multi-task and adapt as issues arise
• Ability to independently prioritize workload
• Skills Required: Basic knowledge on PHI and HIPAA Basic computer knowledge with experience and proficiency in Microsoft Excel excellent verbal and written communication skills for business correspondences Analytical skills Customer focus must be willing to work in an office-based setup Team player with a positive attitude!
• College degree or completed coursework preferred
• Insurance banking and/or customer service background preferred
• Familiar with CRM system - preferred

AMERILIFE BENEFITS

AmeriLife Benefits a division of AmeriLife Group LLC is a national leader in the employee benefits market. We provide voluntary executive and Medicare benefits and administration services through our business segments of Benefits Direct Voluntary Insurance Products LLC (VIP) Blue Chip Benefits LLC Taylor & Sons Insurance Agency LLC and National Insurance Marketing Brokers LLC (NIMBL). We partner with leading medical brokers to serve more than 1000 groups across America with best-in-breed products and services including communication and enrollment account management billing eligibility management and reporting. Our flexible model is designed to meet the individual case needs of small to large groups while delivering superior customer service. Our brokerage partners and group accounts consistently give us satisfaction ratings that are among the best in the industry. And together with AmeriLife an industry leader with 50 years of experience offering insurance and retirement planning solutions we bring to bear a tremendous team of experts and resources in HR and benefits communications legal and technology support.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.