Customer Service Representative
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Job Location:
Savannah, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
JOIN OLD TOWN TROLLEY TOURS OF SAVANNAH!
This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!
Customer Service Representative
The Customer Service Representative is the face of Old Town Trolley Tours of Savannah. The Customer Service Representative is to give accurate information and guide customers to us. The Customer Service Representative will control the guest lines and organize tour departures ensuring tours stay on schedule. The guests first impressions should be that we are professionals and our company has integrity is safe and is fun. Guests judge our company by the way you do your job.
Employee Benefits
- Competitive pay and paid training: $15 per hour
- All FT Employees are eligible for paid vacation time as well as company sponsored health and wellness plans
- All FT PT and Seasonal employees are eligible for: paid sick time 401K plan with company matching* fun and upbeat work environment with various award and recognition celebrations throughout the year First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%) discounts in retail stores and free admission to all company attractions
Operating tours attractions and retail in Boston Charleston Key West Nashville San Antonio San Diego St. Augustine Savannah and Washington DC since 1980!
Start your new Career with Us Today!
*Eligibility requirements may apply.
Requirements:
Essential Functions
- Hand out brochures and collect ticket stubs from our guests and apply a date stamp or direct guests to the ticket booths
- Gather ticket stubs and e-tickets to be redeemed by Sales Representatives.
- Provide local tourism-related information with accuracy
- Assist in boarding passengers and see to guests satisfaction while boarding to ensure vehicles depart depot on time.
- Provide ridership numbers to the dispatcher at required intervals.
Required Knowledge Skills and Abilities
- High degree of self-motivation and the ability to work independently or as a team within the scope of established rules and regulations to satisfy the needs of our guests.
- Ability to work with a diverse CAST and the general public equally
- Ability to deal with unpleasant angry or discourteous people in a pleasant calm courteous manner.
- Ability to read write and speak clear English in order to communicate with co-workers and the general public
- Ability to learn new duties policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.
Qualifications
- High school graduate or equivalent preferred
- Outgoing and enjoy working with the public
- Customer Service experience preferred
Other Requirements
- Must pass pre-employment MVR/background check and substance abuse testing
- Have a passion for helping people and making their Savannah experience a memorable one.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
