Customer Service Rep 2-China
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Job Location:
Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
About Kennametal
With over 80 years as an industrial technology leaderKennametal productivity to customers through materials science tooling and wear-resistant solutions. Customers across aerospace and defense earthworks energy general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8700 employees are helping customers in nearly 100 countries stay $2.1 billionin revenues in fiscal 2023. Learn more at. Follow @Kennametal: Twitter Instagram Facebook LinkedIn and YouTube.
Responsibilities:
订单处理国内客户和国外客户订单的日常处理
1.区分国内客户和国外客户订单正确将订单录入SAP系统
2.与生产计划确认交期并回复客户
3.跟进订单以确保订单准时发货
4.针对国外工厂发货的订单及时发送客户清关文件
5.跟客户及时沟通订单出现的相关情况
客户投诉处理
1.协助销售将客户投诉创建在CRM系统里
2.跟相关部门紧密合作跟进投诉并及时处理退换货事宜等
客户维护
1.在CRM系统里创建新客户帐号
2.协助销售日常的客户维护
3.填写客户要求的相关调查表并及时反馈给客户等
团队合作
1.客户服务团队日常事务的合作
2.配合公司的内审和外审事务并及时提供相关资料
3.协助销售完成询价报价账款回收数据提供等日常工作
4.完成领导交予的其他相关事务
Requirements:
1.本科及以上学历有国际贸易知识和SAP操作经验为佳
2.英语书写能力良好口语能沟通
3.良好的沟通能力及团队协作能力工作认真细心
4.具有一定的抗压能力
Equal Opportunity Employer
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine ... View more
