Sr Manager, Digital Consulting, MDS China, Luxury
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
The MDS team provides digital solutions for all Marriott brand hotels globally. This centralized in-house team provides individual hotels with a range of digital services and functions as an agency-like model within the Global Digital organization.
The Manager Digital Consulting Marriott Digital Services (MDS) China is directly responsible for the daily management of digital activation efforts for hotels participating in MDS programs within the Greater China (GC) region. The Manager will support MDS China programs primarily the Standard & Premium programs are focused on providing comprehensivechannel optimization services including but not limited to direct channel and key local channel content optimization and management program performance and reporting and other critical local activation goal is to provide custom hotel-level digital activation optimization and reporting to drive direct bookings and increase online awareness across a wide spectrum of services.
This position The Senior Manager Digital Consulting MDS China Luxury is responsible for setting program strategy aligning with regional leadership defining expectations providing performance reports and ensuring the highest level of service is provided. This position reports to the Senior Director Commercial Luxury.
CANDIDATE PROFILE
Education and Experience
- BS/BA degree from an accredited university in Business Administration Marketing Hospitality or related major preferred.
- 5+ years of digital marketing or distribution experience required; experience with luxury properties is a plus.
- Experience in Hong Kong and Macau hotels and fluency in Cantonese will be considered a strong advantage.
- Agency or OTA work experience preferred; primarily in a property services/account services role.
CORE WORK ACTIVITIES
Regional and GC Campaign Support
- Work together with Field Marketing Team to lead end-to-end campaign planning including briefing and Q&A sessions.
- Provide expert consultation on campaign tactics and digital channels.
- Review campaign proposals and share insights to enhance performance.
- Consolidate and refine product offerings for greater impact.
- Coordinate landing page (LP) development and campaign execution.
- Provide livestreaming support including onsite assistance.
- Track campaign results and report on regional initiative performance.
MDS Program Management & Strategic Execution
- Manage and track all MDS program tactics to ensure timely high-quality execution.
- Maintain up-to-date records of property statuses and performance.
- Proactively manage re-enrollment and renewal processes to meet satisfaction and retention targets.
- Monitor billable and non-billable hours to ensure accurate cost recovery.
- Track overall program performance and recommend strategic adjustments as needed.
Hotel Engagement & Enablement
- Build and maintain strong long-term relationships with properties through open and consistent communication.
- Provide ongoing digital marketing consultation performance reviews and strategy recommendations.
- Deliver business reviews and participate in regional and new hotel visits.
- Conduct discovery calls regular check-ins and reporting meetings during the enrollment cycle.
- Interpret performance reports identify trends and provide actionable insights.
- Conduct training sessions on digital channels systems and MDS programs.
- Share best practices and updates on platform and channel enhancements.
- Conduct onboarding sessions for new Digital Sales leaders and DOSMs.
- Answer hotel or owner questions as appropriate.
- Address hotel and owner inquiries promptly escalating issues when appropriate.
- Troubleshoot system issues and provide guidance on proper tool usage.
MDS Internal Operations & Collaboration
- Support onboarding and training of new team members.
- Solicit property feedback make strategic recommendations for additional services or tactics to align with hotel goals and on-the-ground needs.
- Foster a positive team culture and collaborative work environment.
- Contribute feedback to optimize internal processes and tools.
- Collaborate with internal MDS Ops teams to ensure cohesive strategies across local channels paid media search and reporting.
- Engages in frequent communication with MDS support teams through established platforms (Slack Teams etc).
Digital Channel Support
- Organize quarterly business reviews (QBRs) and track market trends.
- Explore new channels opportunities and pilots.
- Coordinate resolution of rate disparity issues.
- Present digital channel updates during workshops.
Other Responsibilities
- Ensure timely and accurate updates to managers and team members.
- Prepare reports and presentations for the regional commercial leader.
- Support digital channel event activations.
- Perform other duties as assigned by the manager.
PROFESSIONAL DEVELOPMENT
- Use problem-solving frameworks for decision-making and issue resolution.
- Present information ideas and updates in a clear and organized manner.
- Participate in cross-functional and special projects to broaden skills.
- Attend industry training and conferences to deepen subject matter expertise.
- Continuously seek knowledge and development in the digital marketing domain.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
