HR Helpdesk (Member Service Associate)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
. Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool.
. Answer phone calls received in English and/or assigned supported language.
. Appropriately categorize prioritize assign and escalate cases to the correct provider group.
. Assist where possible in resolving HR related queries from members/managers/non-members.
. Provide a positive image of CGI through his/her role.
. Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
. Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
. Ensure that set objectives are met as defined on the agreed performance metrics.
. Gather relevant detailed information regarding the queries.
. Provide support to the Manager Team Leads and Senior Associates on investigating service delivery issues.
. Ensure that appropriate measures are taken to preserve member data confidentiality and integrity in accordance with security policies.
. Maintain adherence to all company policies and procedures.
. Assume ownership of personal development and inform GHRMS Management of perceived gaps.
. Attend participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
Skills:
- Adv infoAdv - HRM
- Data Entry
- HRACCESS Management
- Project Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
