Sales Support Associate
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At iPromo were more than a promotional products company were a people-first organization that believes great work happens when talented individuals feel supported trusted and empowered. For more than 25 years weve built a culture rooted in collaboration growth and balance while consistently delivering innovative solutions to some of the worlds leading brands. We also believe in giving back and strengthening the communities we serve.
Were currently seeking a Sales Support Associateto join our Enterprise Division where youll play a critical role in supporting our Sales team and ensuring a seamless experience for both internal stakeholders and customers. If youre detail-oriented proactive and thrive in a fast-paced client-facing environment wed love to connect.
About the Role
The Sales Support Associate is a key operational partner to our Sales team. This role focuses on end-to-end order execution project coordination and proactive communication ensuring accuracy efficiency and an exceptional customer experience from initial quote through final delivery.
Youll serve as the organizational backbone of the sales process working closely with Sales Representatives vendors customers and internal teams to keep orders moving smoothly and issues resolved quickly.
Essential Duties & Responsibilities
Sales & Project Support
- Provide day-to-day project management support to assigned Sales Representatives within the Enterprise Division.
- Source promotional products research vendors and collaborate with Sales to build compelling product presentations and proposals.
- Create detailed accurate quotes and manage revisions as needed.
- Convert approved quotes into Jobs Sales Orders (SO) and Purchase Orders (PO) within internal systems.
Order Management & Execution
- Place orders with vendors and ensure all specifications pricing and timelines are correct.
- Review vendor Proforma Invoices (PIs) and confirm pricing accuracy against approved quotes.
- Manage proofing process thoroughly reviewing artwork and details before sending proofs to customers to minimize revisions and delays.
- Obtain and track customer proof approvals.
- Monitor order progress to ensure timelines quality standards and deliverables are met.
Communication & Relationship Management
- Act as a central point of communication between Sales Representatives customers vendors and internal teams.
- Proactively update Sales Reps and customers on order status timelines and any changes.
- Identify potential issues early and communicate solutions or alternatives clearly and professionally.
- Maintain a high level of customer service by keeping all parties informed throughout the lifecycle of each order.
- Hold vendors accountable to deadlines pricing and quality expectations through consistent follow-up.
Accuracy Follow-Up & Accountability
- Ensure all orders are processed accurately to prevent errors delays or rework.
- Create and manage follow-ups to keep orders moving forward and avoid bottlenecks.
- Maintain organized documentation related to quotes proofs approvals and vendor communications.
Cross-Functional Collaboration
- Partner with Accounting to ensure seamless invoicing payment processing and order reconciliation.
- Support internal process improvements by identifying inefficiencies or recurring issues in the order workflow.
What Were Looking For
- Strong organizational and project management skills with exceptional attention to detail.
- Ability to juggle multiple orders and priorities in a fast-paced environment.
- Clear professional communication skills (written and verbal).
- A proactive mindset with the ability to anticipate issues and propose solutions.
- Comfort working cross-functionally with Sales Accounting vendors and customers.
- Experience in promotional products sales support order management or a related field is highly preferred.
Why Youll Love Working at iPromo
- A people-first culture that values growth balance and teamwork.
- The opportunity to support high-impact Enterprise accounts.
- A collaborative environment where your contributions truly matter.
- A company that believes in giving back and doing good together.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Customer Service
- Organizational skills
- Communication skills
- Basic Math
- POS
- Retail Sales
- Merchandising
- Cash Handling
- Epic
- Planograms
- Stocking
About Company
Shop promotional products online at iPromo. Our wide assortment offers bulk promotional items, branded merchandise, promotional gifts, and more. Order custom promotional items at iPromo today.
