Account Collections Manager

Career Directions Limited (CDL)

Job Location:

Nairobi - Kenya

Monthly Salary: Not Disclosed

Experience Required: 3-5years

Posted on: 23-10-2025

Vacancies: 1 Vacancy

Job Summary

Account Collections Manager

Key Responsibilities

Proactively monitor debtor accounts to identify those with overdue payments.

Contact debtors via phone email letters or in-person (field visits) to request payment of outstanding balances.

Negotiate payment plans settlements or other repayment arrangements consistent with company policies.

Follow up persistently to ensure payments are made as agreed.

Investigate and resolve any discrepancies in debtor accounts such as mismatches disputes or incorrect billing.

Maintain accurate and up-to-date records of all communications payments promises to pay and outstanding balances.

Comply with all relevant laws regulations policies and ethical standards applicable to debt collection.

Handle debtor personal data in accordance with the Data Protection Act 2019: maintain confidentiality secure storage only use for authorized purposes.

Meet or exceed collection targets or performance metrics.

Communicate effectively with internal stakeholders to ensure clarity and consistency in processes.

Requirements

Qualifications & Skills

Minimum of a high school certificate. Additional qualifications in finance accounting business public relations or a related field is an advantage.

Prior experience in debt collection credit control telemarketing insurance or related finance / customer-facing roles is beneficial.

Strong negotiation and persuasion skills.

Excellent verbal and written communication abilities.

Good problem-solving skills and attention to detail.

Ability to work under pressure handle difficult conversations and maintain composure.

Familiarity with relevant legal and regulatory frameworks governing debt collection in Kenya.

Proficient in using computers debt collection or CRM software and basic spreadsheet tools.

Good time management skills; ability to prioritize tasks and manage a large number of accounts.

High level of integrity and ability to handle sensitive/confidential information.

Account Collections ManagerKey Responsibilities Proactively monitor debtor accounts to identify those with overdue payments. Contact debtors via phone email letters or in-person (field visits) to request payment of outstanding balances. Negotiate payment plans settlements or other repayment arrangem...