Content Supply Chain Program Manager

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

**** You must be able to work in one of the following SAP offices: Bellevue WA / Newtown Square PA / New York City or Canada

Relocation is NOT provided

**** You must be experienced with Content Supply Chain (CSC)

We are seeking a highly-skilled Content Process Optimization Manager to join the Content Experiences organization in Global Marketing and lead the ongoing optimization automation and enhancement of our content workflows. As SAP transforms its Content Supply Chain over multiple years this role ensures the processes tools and user experiences continue to evolve scale and deliver value.

While initial processes will be largely designed by domain and functional leads in the initial stages of our transformation this person will be responsible for owning their refinement adoption efficiency and alignment with evolving business needs. The role sits within the content team but works closely with engineering IT and stakeholders across marketing to ensure workflows are seamless user-friendly and continuously improving.

What youll do

• Own end-to-end evaluation and optimization of content workflows ensuring processes stay efficient scalable and aligned with business goals.
• Monitor and analyze how existing processes and tools perform; collect feedback from users and stakeholders to identify friction points or bottlenecks.
• Propose and lead enhancements retooling or automation (in partnership with IT/engineering) to simplify workflows reduce manual effort and increase speed.
• Translate process input into tool requirements; ensure tool features support optimal user experiences and embed process logic (not just tool mechanics).
• Maintain and update process documentation and standards ensuring they reflect best practices and the latest improvements.
• Develop enablement materials (guides playbooks tutorials) that make updated workflows accessible and usable for content teams.
• Lead training sessions and adoption efforts to help teams internalize new or improved workflows.
• Serve as liaison with IT (e.g. CPIT) to manage process documentation in platforms like LeanIX Signavio or similar systems.
• Ensure processes and tools remain coordinated across functional silos (content marketing ops creative localization etc.).
• Conduct periodic reviews and audits of process health (compliance usage efficiency) and recommend further refinements.

What you bring

• 5 years of experience in process optimization operations or process engineeringideally in a marketing content or digital environment.
• Must be experienced with Content Supply Chain (CSC)
• Strong fluency with workflow and process modeling tools (e.g. Signavio LeanIX Visio or similar).
• Experience with automation or low-code/no-code tooling to streamline tasks (or ability to partner with engineering)
• Excellent written and verbal communication; able to make process maps and enablement guides clear and consumable.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 100000 - 170000(USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 436681 Work Area: Marketing Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid