Business Process Specialist Payroll Processing and Customer Support

Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.

Position Title:

Job Category:

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Job Profile:

Job Duties:

Business Process Specialists provide support for the Human Resource Benefit Payroll Finance Purchasing and other administrative business processes at the Universities of Wisconsin. This is a 1-year from the start date appointment. The Business Process Specialist will support the following area:

• Payroll Service Delivery: This functional team focuses on tasks related to Time Administration Leave and Payroll. Tasks include but are not limited to working with employees and supervisors to enter and approve time helping employees understand their leave benefits check corrections and performing other entry in support of payroll processing.

Key Job Responsibilities:

Business process support focused on Payroll Services.

• Support multiple processing activities including entering exception transactions performing auditing and validations and troubleshooting customer issues.

• Analyze and perform complex entries and corrections within Workday and related systems.

• Research and interpret UW Policies regulations statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.

• Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.

• Participate in development of testing training and reporting requirements.

• Create organize review and update training materials and business process documentation.

• Understand processes related to the positions specified area of expertise.

• Manage records associated with tasks and adhere to appropriate records retention policies.

Provide end user support for more complex business processes and technology needs focused on Payroll Services.

• Analyze and resolve incoming customer service tickets in accordance with UWSS timelines and standards. Collaborate with other UWSS teams as needed.

• Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.

• Research evaluate and provide feedback on problematic issues trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.

• Work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.

Miscellaneous

• Represent the organization as a positive and professional team member promoting respect and civility in the workplace.

• Maintain professional job skills.

• Attend and participate in organization and unit meetings.

• Perform other assignments as directed by supervisor.

Department:

UW-Shared Services (UWSS) exists to standardize processes consolidate operations and streamline administrative practices to provide high quality services while improving administrative efficiency and addition to providing high quality services UWSS brings value to UW universities by reducing administrative burden and cost thereby allowing them to invest time and resources into activities which are more central to their mission.

Compensation:

The Business Process Specialist is a full-time salaried (exempt) academic staff position. This position is a fixed term terminal appointment expected to last one-year from the date of hire. Well-qualified candidates can expect a starting annual salary within a range of $51000 - $60000 commensurate with the candidates education related experience and qualifications.

Required Qualifications:

To be considered for this position applicants must have:

• Associate degree OR minimum of 2 years professional work experience in Payroll Benefits Business Services Purchasing or Human Resources (e.g. payroll processing auditing accounts payable employee lifecycle processing within a HRIS system applicant tracking system etc.)

• 3 years of customer service experience

Preferred Qualifications:

Well qualified applicants will also have a substantial amount of experience in a combination of the following:

• Experience using and providing assistance to users in Workday

• Strong analytical problem-solving and judgement skills

• Intermediate Microsoft Word and Excel experience

• Experience working in a public sector or university setting

• Experience working with diverse populations

Work Location:

The office location is located at 660 W Washington in Madison WI. An in-office requirement is expected three (3) days per week and two days may be worked off-site/remote. Flexible work agreements are subject to change at any time.

How to Apply: (updated assured consideration date)

To ensure full consideration please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm Friday December 5 2025. However applications may be accepted until the position has been filled.

Contact Information:

Please contact Sarah Haen HR Manager at

COMMITMENT TO INCLUSIVE EXCELLENCE

Inclusive Excellence is a source of strength creativity and innovation for Universities of Wisconsin. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the Universities of Wisconsin community. We commit ourselves to the pursuit of excellence in teaching and learning research scholarship creative activity community service and diversity as inextricably linked goals.

Universities of Wisconsin fulfills its public mission by creating a welcoming and inclusive community for people from every background people who serve the State of Wisconsin and the public good.

Special Notes

If you need to request an accommodation because of a disability you can find information about how to make a request by contacting .

The Universities of Wisconsin is required to conduct a criminal background and sexual harassment check for the selected finalist prior to employment.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without the need of employer sponsorship) on before or after the effective date of appointment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. . 19.36(7).

Benefits Information

Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package review the Faculty Academic Staff & Limited Appointees or University Staff Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.

Application Instructions

To ensure full consideration please submit application materials as soon as possible. Applicants must submit a cover letter resume and contact information for three professional references. Applicant screening will begin immediately and be ongoing through the closing date. However applications may be accepted until the position has been filled.

Clery Act information

The Universities of Wisconsin provides statistics on campus crime in its Annual Security Report. For more information on university campus statistics see is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.