Field Service Manager

Day Shift:

Alternates 4:00pm 4:30pm and 6:00pm end times. Saturdays may be required on the 4:00pm shift days.

Knowledge and Skill Requirements:

• Knowledge of and experience in field service management
  Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
  Excellent verbal written communication and presentation skills
  Exceptional organizational self-management time management and multitasking skills
  Ability to work on multiple projects and deal effectively with employees and management
  Ability to think logically while interpreting and analyzing problems assigned or encountered
  Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
  Ability to work independently as well as a part of a diversified team

Preferred Qualification(s):

• Minimum 5 years of heavy equipment repair experience in shop and field preferred.

Essential Job Functions:

• Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
  Establish model and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
  Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbents area of responsibility are aligned with the overall business plan of the service department and company
  Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
  Review monthly service operations branch statement to assess progress on department business goals
  Participate in the selection development and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
  Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
  Successful completions of other key projects as may be assigned by management
  Work safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
  Perform other duties as assigned
  
  

Physical and Mental Requirements:

• This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.
  This role frequently communicates with others must be able to exchange accurate information in these situations
  Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work
  Occasionally lifts and moves materials and equipment up to 50 lbs.
  
  

Work Environment:

• This job is generally performed in a professional office in environmentally controlled conditions.
  Occasionally works outdoors around moving mechanical parts; may be exposed to weather extremes when working outside in conditions that include inclement weather heat cold and humidity
  Noise levels may be loud at times
  Exposure to small quantities of chemicals dust steam high-pressure water and high-speed rotating equipment
  Requires wearing common protective or safety equipment
  Frequently works at fast pace with unscheduled interruptions
• PPE must be used.

Required Experience:

Manager