IT Support Service desk| Workplace Services
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- Act as Service Quality Manager Service Technician Information Management Specialist and Customer Care Consultant
- Ensure training activities quality control and continuous improvement in Workplace Services projects
- Manage the lifecycle of user equipment from onboarding to offboarding ensuring alignment with company policies and client requirements
- Define and maintain desktop policies and tools (e.g. startup applications permissions Office suite configuration)
- Handle Service Desk tickets such as password resets license assignments and access requests in coordination with client-specific policies
- Provide Field Support by resolving on-site incidents (e.g. login issues startup errors hardware troubleshooting)
- Participate in onboarding new clients defining procedures tools and transformation processes
- Identify improvement opportunities based on metrics and processes proposing alternative solutions
- Work closely with support teams and clients to ensure service excellence and operational alignment
Qualifications :
- Minimum of 2 years experience in similar roles
- Experience in training activities (developing plans and content acting as trainer)
- Knowledge of quality processes and continuous improvement
- Proficiency in MS Office and ITSM tools (e.g. JIRA ServiceNow EasyVista)
- Relevant certifications (e.g. ITIL LEAN)
- Technical knowledge of Windows and support tools
- Proactivity and focus on continuous improvement
- Ability to work with multidisciplinary teams
- Strong communication skills and customer-oriented mindset
- Valid driving license for national territory and availability for occasional travel
Additional Information :
- Location: Porto
- Workplace type: Hybrid (max. of 3 times per week in the office)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
