Global Application Support Analyst

Changing the World One Kibble at a Time

Champion Petfoods is expanding! We are excited to announce we are looking for a Global Application Support Analyst to join our rapidly growing company.

Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35 years. From our humble beginnings founded in a small town in Alberta Canada Champion with its ORIJEN and ACANA brands is a key player in the global premium pet food industry.

Our purposeTo Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetimeprovides the foundation for our highest aspirations as a company. Being a partner to the communities that surround us and the environment that sustains us are top priorities.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Heres the scoop - Summary

The Global Application Support Analyst is responsible for the ongoing reliable efficient and effective support of Champions Enterprise applications. You will be the key contact for administration of our core applications and master data via standard data entry API use and imports.

The Global Application Support Analyst is a technical associate that will work with the greater Enterprise application team on standardization documentation administration execution and improvements of our application landscape consisting of our M3 ERP SharePoint presence supporting applications and key data administration processes. Ensuring integrations and data integrity are paramount when designing and implementing or updating applications configurations and enhancements. Additionally provide support for managing user licenses and audits and actively participate in the IT support for the ERP and other applications as required.

Working within a community of disciplines (e.g. IT Operations IT Enterprise Applications the Project Management Office various Champion business units and diverse consultants) the Global Application Support Analyst must be an excellent communicator team player and be able to align with end users on current processes to ensure a standard is maintained and opportunities for growth and improvements are identified. The Global Application Support Analyst will be the principal resource in managing the setup administration integrations QA testing and sign off on applications and features.

This position is located in Edmonton at our Champion corporate office on a hybrid schedule and requires some travel to other Champion locations.

What a typical day looks like

• Administer user setup feature upgrades and deployments of applications of varied scale and complexity.
• Administer key data within ERP and other applications.
• Perform user license audits and reviews on a regular basis.
• Develop and improve Standard Operating Procedure (SOP) documents.
• Review analyse and define process improvement opportunities and execute them into production.
• Gather business requirements and work with stakeholders with various team members to define a solution
• Safeguard the data integrity of the Enterprise applications environment by participating in data compliance activities.
• Develop excellent working relationships with Champion business units Infor and a variety of consultants.
• Maintain and expand a knowledge of Infors product suite and its future directions.
• Troubleshoot & support application problems ensure the appropriate resources are engaged in resolution and follow-up on incidents.
• Provide guidance to management on the strategic and tactical use of applications for today and the future.
• Write and maintain documents related to design implementation and operating practices.
• Perform other duties as required.

What youll bring

• Post-secondary degree or diploma in Computer Science or a related field.
• 1-3 years experience in a relevant field.
• Experience performing application setup administration and varied data entry activities.
• Master Data management experience is an asset.
• Experience working with ERP (Enterprise Resource Planners).
• Strong analytical abilities with ability to identify problems determine options implement solutions often within a time sensitive framework.
• Good planning skills including ability to organize prioritize and execute within a time sensitive framework.
• Excellent interpersonal skills and effective communication skills both verbal and written with ability to clearly communicate ideas and proposals and to discuss technical issues with non-technical clients.
• Experience working with API / Data Import tools considered an asset.
• Experience in MS Power Platform (Power Apps) MS SQL MS Power BI considered an asset.
• Experience using project methodologies (both waterfall and agile) through the entire software development lifecycle.
• Knowledge & experience supporting an assortment of enterprise on-premises and cloud-based platforms considered an asset.
• Experience with the Infor suite of products (e.g. M3 MEC (M3-E-collaborator) Stream Serve Infor OS) considered an asset.
• Supply Chain and/or Warehouse experience is an asset.
• Fluent in English both written and spoken.
• Strong problem identification and problem resolution skills.
• Ability to develop and maintain successful professional working relationships with internal departments key managers and other stakeholders to further corporate business goals.
• Must have and maintain a valid Drivers License (other than motorcycle) with ability to travel between the Companys locations and willingness to accept temporary assignment(s) to additional Company locations.
• Ability to be accessible (via company cell phone) to corporate employee end-users needing after-hours emergency IT support on a rotating on call basis.
• Other duties as required.

What can you expect from Champion

• Safety:a strong commitment to ensure all people are provided with a safe healthy and respectful environment.
• Earnings:Competitive Wages that give financial peace of mind RRSP with Company and donation matching.
• Industry Competitive Benefits:Medical Dental Vision and Employee Assistance Programs to meet your individual or family needs.
• Continuing Education:In House & Online Learning & Development as well as an Education Assistance Program.
• Quality:a dedication to uphold the highest standards of authenticity nutritional integrity and food safety to earn the trust of Pet Lovers everywhere.
• Other Perks:Free Bag of Premium Pet Food each month Free Parking and more!

What are you waiting for Join the pack!

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom diverse points of views to be heard and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer. Regardless of your race color religion sex national origin sexual orientation gender identity disability age veteran status or any other creed you are wanted here.

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