Application Production Support Java, .NET, SQL, Dynatrace

Toronto - Canada

Monthly Salary: CAD 10 - 10

Experience Required: 5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Must Have

Minimum of 10 years of software development experience

Minimum 5 yrs exp as a support associate2 years of support lead experience includingoincident triaging

Major incident management and communication

Incident Management and problem managementoChange Management and house keeping

Expert knowledge of Client - Server architecture certificate and password management and maintaining webservices

Troubleshoot and resolve complex technical issuesITIL certification mandatory5 years experience in Stack app support and SQL Excellent proficiency with Oracle and SQL

Experience with Dynatrace ELK and PagerDuty

exp- 10 plus

Required Skills:

Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.

Must HaveMinimum of 10 years of software development experienceMinimum 5 yrs exp as a support associate2 years of support lead experience includingoincident triagingMajor incident management and communicationIncident Management and problem managementoChange Management and house keepingExpert knowled...