System Support Specialist I (Linux)
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Job Location:
Any - Canada
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Client Support
Job Summary
Purpose
The System Support Specialist is a critical part of our Healthcare IT team specializing in Radiology Information Systems (RIS) Picture Archiving and Communication Systems (PACS) and other medical imaging solutions. The ideal candidate will provide technical support and troubleshooting for radiology IT systems in hospitals clinics and imaging centers. This role involves working closely with radiologists IT teams and vendors to ensure optimal system performance uptime and compliance with healthcare regulations.
Responsibilities
- Provide technical support and troubleshooting for Radiology IT systems including RIS PACS and Vendor Neutral Archives (VNA)
- Work with radiologists technologists and IT staff to address system issues and optimize workflows
- Analyze and resolve technical issues efficiently minimizing system downtime and impact on patient care
- Support DICOM HL7 and other healthcare interoperability standards to maintain seamless integration between systems
- Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers
- Assist in disaster recovery planning and backup solutions for radiology IT environments
- Handle sensitive patient data in compliance with privacy regulations
- Utilize internal knowledge resources to effectively resolve technical challenges
- Collaborate with team members and cross-functional departments on complex issues
- Document all troubleshooting activities and resolutions to maintain accurate case records
- Develop and update technical documentation to support customers in product use and maintenance
- Participate in an on-call rotation providing support outside of normal business hours including overtime holidays and weekends as required
- Adhere to quality and regulatory compliance standards including U.S. FDA medical device regulations ISO 13485 requirements and other applicable laws
- Handle incoming client calls and provide direct phone support ensuring professional and effective communication while resolving technical issues
- This position requires working evening and weekend shifts as part of the regular schedule
Qualifications :
Employment Prerequisites
- Bachelors degree in computer engineering or a related field or equivalent experience
- 1 years of related experience preferably in Healthcare IT / radiology systems support
- Excellent troubleshooting analytical and problem-solving skills
- Strong communication skills with the ability to interact with both technical and clinical personnel
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with ticketing systems such as Salesforce ServiceCloud ZenDesk or ServiceNow (ServiceNow preferred)
- Proficiency in Windows OS (Microsoft Server) networking SQL Server and/or Oracle
- Working knowledge of Linux including CLI commands / architecture
- Experience with PostgreSQL or similar
- Understanding of cybersecurity best practices and HIPAA compliance
Desired Competencies
- Industry certifications in relevant technical domains (e.g. Microsoft VMware Cisco)
- Understanding of medical informatics architecture including VMware and storage solutions
- Strong knowledge of PACS RIS VNA and medical imaging workflows
- Experience with DICOM HL7 IHE and other healthcare interoperability standards
- Red Hat Certified System Administrator (RHCSA) certification
- Experience in scripting or automation for system administration (PowerShell Bash Python)
- Knowledge of cloud-based medical imaging solutions and telemedicine technologies
- Fluency in multiple languages (French is a strong asset)
This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
#LI-REMOTE
Intelerad uses SmartRecruiters platform which includes optional AI-assisted features (such as Winston Match Screen and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support not replace human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders.
To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations please review SmartRecruiters AI Addendum.
is committed to the principles of equal employment. We are committedto complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (ADA)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual a record of such impairment or being regarded as having such an impairment
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Computer Science
- Active Directory
- Clearance
- Facility
- HVAC
- Linux
- Project Management
- Troubleshoot
- Desktop
- Control Systems
- Management System
- Setup
- hardware
- Data Analysis
- Technical Support
About Company
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light o ... View more
