Referral Assistant

The Assistant Referrals Clerk is responsible for collecting maintaining and making available to authorized users timely accurate documentation and follow-up for outgoing and incoming referral requests. This position performs duties in a way that maintains the privacy of each patients health information in accordance with HIPAA guidelines along with UCHC policies and procedures.

Essential Functions
1. Maintains patient medical records related to outgoing and incoming referrals in accordance with Federal State and Regulatory Agency guidelines and in compliance with UCHC policies and procedures.
2. Upon ascertaining that outstanding actions have been resolved assists in closing the referral loop. Follows appropriate action steps according to established procedures if outstanding actions have not been resolved.

3. Prepares and maintains manual and/or computer based referral logs and tracking systems. Ensures timely follow-up on referral requests to determine patient compliance. Advises the requesting practitioner of patient non-compliance. Ensures timely receipt of consultation or diagnostic reports and that reports are appropriately logged and forwarded to the ordering practitioner for review.
4. Operates basic office equipment i.e. computer printer copier facsimile machine answering machine calculator Label printer Scanner and EMR software programs. Performs minor maintenance and handles troubleshooting. Reports any malfunctioning office equipment to the appropriate party.
5. Requests and tracks referral documents and may assist in making follow-up calls to patients and specialty providers as needed.
6. May be cross trained to assist with other referral clerk duties on an as needed basis and for comprehensive understanding of job requirements.

Additional Duties & Responsibilities
1. Attends all support staff meetings in-services and other required organizational training. Is encouraged and may be required to attend continuing professional education courses or seminars
2. Participates in inter-disciplinary task forces and work groups as relevant.
3. Participates in and complies with Quality Improvement initiatives and on-going continuous improvement efforts as appropriate.
4. Perform any and all other duties as assigned by your supervisor to ensure the smooth operation of the department clinic and organization.

Qualifications/Requirements
High school graduate or GED.
Prior work experience in a medical office preferred of at least six months experience.
Ability to communicate effectively with patients and co-workers both verbally and in writing in the English language.
Reliable vehicle and proof of insurance (for positions that travel to other clinics)

Licensure/Certification
Current CPR certification
Valid Arizona drivers license (for positions that travel to other clinics)

Experience/Skills
Knowledge and understanding of ambulatory medical records functions and legal and professional standards related to release of health information is preferred.
Knowledge of applicable federal and state laws and regulations organization and clinic policies and procedures and the standards of health plans or relevant oversight organizations with regard to medical records is preferred.
Ability to speak fluent Spanish is desirable.
Computer skills to include MS Office applications.
Ability to read and comprehend medical records for the purposes of collecting maintaining and making available to authorized users patient health information.
Detail orientation: ability to focus on and attend to multiple details at one time
Ability to write simple correspondence and compile basic reports.
Ability to work and communicate effectively with staff patients and other customers.
A positive professional attitude
A team player; able to work in and foster a team environment