Payments Solution Center – WHEM Client Services (Voice Inbound)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join our Solution Center team and be at the forefront of delivering world-class service to JPMorgan Chase clients. Shape the client experience by resolving inquiries efficiently and maintaining the highest standards of quality. Unlock your potential in a dynamic environment that values teamwork adaptability and continuous improvement.
As a Client Service Representative in the Solution Center you will act as the central contact for clients handling a wide range of service-related tasks with speed and accuracy. You will resolve cash and account investigations address workflow issues and ensure client needs are met to the highest standards. You will collaborate with Relationship Managers and senior management to enhance processes and client satisfaction.
Job responsibilities:
- Field incoming inquiries from clients via phone fax email and mail regarding Treasury Services products.
- Resolve issues related to account postings wire transfers DDA balances settlements funding fees and check verification.
- Adhere to ISO Risk and Compliance policies procedures and standards.
- Ensure prompt and high-quality resolution of all customer queries delivering a world-class client experience.
- Investigate and resolve escalated inquiries and workflow issues.
- Assist Relationship Managers with account queries updates and escalations.
- Promote self-service tools and JP Morgan platforms to clients highlighting their benefits.
- Identify and inform senior management of process improvements to reduce risk and exposure.
- Track all inquiries in the Service Portal case tracking tool regardless of channel.
- Prioritize tasks to meet individual goals and objectives as defined in the scorecard.
Required qualifications capabilities and skills:
- Excellent verbal and written communication skills with emphasis on banking terminology.
- Strong listening skills and ability to use probing questions to assess inquiries accurately.
- Ability to work effectively in a fast-paced environment and adapt to change.
- Strong problem-solving and decision-making abilities.
- Proven ability to work collaboratively in a team environment.
- Proficiency in MS Windows and Office with the ability to manage multiple applications simultaneously.
Preferred qualifications capabilities and skills:
- Experience in client service or banking operations.
- Familiarity with Treasury Services products and platforms.
- Prior experience using case tracking tools or service portals.
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
