Customer Service Representative (Bilingual in Spanish Required) Las Vegas, NV
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
$ 18 - 19
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.
Summary:
A Customer Service Representative will act as a liaison provide product/services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will interview customers and record interview information via data by performing the following duties:
Essential Duties and Responsibilities:
Assist customers with requests and inquiries via email phone and in person and receive orders for account.
Supervise assigned accounts.
Deliver Customer expectations.
Complete contract forms determine charges for services requested communicate changes with accounts and ensure orders and changes are properly executed.
Solicits sale of new or additional services.
Adjusts complaints concerning billing or service rendered referring complaints of service failures to designated departments for investigation.
Committed to meeting current and future expectations and requirements of customers and resolving customer issues that arise.
Provide input and complete freight bills.
Ensure all supporting documents are accurate available and applicable to the customer order/shipment.
Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met.
Compile and submit accurate regular and timely reports as requested.
Provide customer statistics regarding shipments via email or through verbal transmission.
Process new rate requests especially during the booking portion along with pertinent information to pricing for rate submission and approval from customer.
Report and document any irregularities to management immediately.
Other duties as assigned.
Bilingual: Spanish
Education and/or Experience:
One year of experience in a customer service-based setting handling incoming calls and emails utilizing troubleshooting and problem-solving skills to provide resolution.
Experience with Microsoft Office Suite specifically Word Excel and Outlook
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$18.00 - $19.00*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#Indeed
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
