Associate Director, Product Management Salesforce CRM (Healthcare Payer)
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Product Manager to lead the strategic vision product roadmap and enterprise adoption of Salesforce CRM and Analytics across our healthcare payer ecosystem. This role will serve as the bridge between business strategy and technology deliverydriving platform optimization data-driven decision-making and customer engagement across Sales Service and Care Management functions.
You will work cross-functionally with business stakeholders data teams engineering and Salesforce developers to define and deliver scalable compliant and actionable solutions across Salesforce Sales Cloud Service Cloud and CRM Analytics (formerly Einstein Analytics). The ideal candidate brings strong experience in Salesforce strategy and governance exceptional data fluency and a deep understanding of healthcare payer operations.
Key Responsibilities:
- Define and own the Salesforce CRM and Analytics product strategy aligned with enterprise objectives focusing on payer-specific use cases (e.g. provider engagement member support care management sales enablement).
- Translate business priorities into a clear Salesforce product roadmap including data modeling advanced reporting dashboarding and analytics solutions.
- Lead platform governance and standards ensuring consistency scalability and alignment with security compliance (e.g. HIPAA) and enterprise architecture.
- Oversee development of advanced dashboards reports and storytelling features in Salesforce CRM Analytics leveraging SAQL lenses and datasets to support executive and operational decision-making.
- Partner with business and technical stakeholders to gather requirements and prioritize high-impact use cases across Sales Service and Operations.
- Lead strategic data integration initiatives ensuring seamless connectivity between Salesforce Snowflake legacy systems and external data sources.
- Collaborate with Salesforce developers and architects to define scalable solutions using Apex LWC SOQL Async Apex Visualforce and automation tools (Flows Process Builder).
- Champion data governance access control and compliance policies on the Salesforce platform working closely with InfoSec and Data Privacy teams.
- Establish and track key KPIs and adoption metrics ensuring continuous improvement in platform usability data quality and reporting accuracy.
- Serve as a thought leader on CRM analytics and Salesforce innovation identifying opportunities to leverage emerging features AI capabilities and platform enhancements.
Requirements:
- 7 years of product management or platform ownership experience with at least 4 years focused on Salesforce CRM and analytics in a large enterprise environment.
- Experience in healthcare payer organizations with a strong understanding of payer business processes (e.g. member engagement provider contracting care coordination).
- Proven track record of leading cross-functional teams to deliver enterprise-grade Salesforce solutions including Sales Cloud Service Cloud and CRM Analytics.
- Proficiency in Salesforce CRM Analytics (SAQL dataflows lenses datasets and dashboards) as well as a solid grasp of data visualization best practices.
- Hands-on understanding of Salesforce configuration and customization tools including Apex LWC Flows and security/sharing settings.
- Deep understanding of data modeling ETL processes and CRM data integration with systems like Snowflake or other third-party platforms.
- Strong communication stakeholder engagement and executive presentation skills.
- Experience implementing and maintaining Salesforce platform best practices with a focus on scalability compliance and governance
Preferred Experience:
- Salesforce certifications (e.g. Salesforce Certified Administrator Platform App Builder or CRM Analytics & Einstein Discovery Consultant)
- Familiarity with payer-specific analytics use cases including risk stratification member segmentation or provider network performance.
- Experience managing Salesforce COEs (Centers of Excellence) or participating in platform governance boards.
- Exposure to AI/ML capabilities within Salesforce CRM Analytics or roadmap planning for advanced predictive models.
Education:
- Bachelors degree in Computer Science Data Science Business or Healthcare Administration required.
- Masters degree or equivalent experience in Product Management Health Informatics or Data Analytics preferred.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
