Bilingual Technical Support Representative (English & Spanish)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were searching for a proactive Customer Support Representative who can fluently communicate in both English and Spanish to assist our growing community of hosts guests and partners. Youll serve as the friendly knowledgeable voice of our company helping customers resolve issues and understand our services through phone email and live chat.
Tasks
Your Day-to-Day Responsibilities
- Manage incoming customer inquiries across different communication channels
- Make outbound calls to resolve customer and network issues
- Offer step-by-step support with accounts bookings and payments
- Investigate and resolve customer concerns in a professional empathetic manner
- Accurately log conversations feedback and outcomes in our internal systems
- Partner with other departments to troubleshoot complex technical or account issues
- Maintain a high standard of service with every interaction
Requirements
Who You Are
Were looking for someone whos passionate about helping people and confident in a fast-paced tech-driven environment. The ideal candidate will bring:
- Fluent English and Spanish (both written and spoken this is essential)
- Native/near-native level Spanish fluency for written communication is required
- Prior experience in customer service or technical support
- Minimum 2-3 years of customer service or technical support experience is required
- Familiarity with vacation rental or property management platforms (Airbnb etc.)
- Excellent communication and problem-solving skills
- A calm positive attitude when handling customer concerns
- Flexibility to work various shifts and time zones
Benefits
What Youll Gain
- The opportunity to influence and enhance the guest and host experience at a fast-scaling company
- Work with a global supportive and motivated team
- 100% remote position with potential for career growth
- Competitive compensation and benefits
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Founded in London, KeyNest is a fast-growing network of shops where Airbnb hosts and Property Managers can securely store their keys so that their guests / new tenants / cleaners / contractors can pick them up whenever is convenient for them. We are a global partner of Airbnb and have ... View more
