12 months Supervisor Reception Vacancy

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsible for managing a team of receptionists for the efficient running of all reception areas on site by training receptionists ensuring that reception areas are welcoming and professionally kept by team members. Also responsible for providing reports to management on reception operations.

Requirements

Operational Supervision

Supervise and coordinate the work of Receptionists to ensure smooth front-desk operations.

Allocate duties manage shift schedules and ensure adequate coverage at all times.

Conduct daily checks to ensure reception areas are secure presentable and operational.

Access Control & Security Compliance

Oversee visitor registration access card issuance and entry/exit log accuracy.

Ensure Receptionists follow access control policies including Anti-Passback and security screening

protocols.

Liaise with the Security Consultant and Control Room on any irregularities or incidents.

Training & Development

Provide induction and ongoing training for Receptionists on companys security procedures systems and

customer service standards.

Conduct refresher training on access control technology incident reporting and emergency procedures.

Incident & Escalation Management

Respond to escalated visitor or contractor access all security breaches unauthorised access attempts or safety hazards are reported and documented.

Administrative & Reporting Duties

Maintain and submit daily weekly and monthly reception access control reports.

Monitor compliance with PSIRA and internal security policies.

Keep updated records of staff rosters training and performance evaluations.

Customer Service Leadership

Ensure Receptionists consistently provide professional and courteous service.

Resolve complaints and address customer service issues promptly.

Core Competencies
Functional Knowledge

Exposure to telecom infrastructure or utility environments; Familiar with access control duties or visitor

management systems/ platforms; Awareness of anti-passback and access protocols; Proficient in MS Office

email systems and scheduling and access control software; Leadership and team management;

Communication and conflict resolution abilities; Attention to detail and security awareness

Functional Skills

Customer centric; Communication; Stakeholder Management; Multitasking; Organising; Problem solving;

Written and Verbal Communication

Competencies

Decisive; Initiative; Assertive; Integrity; Proactive; Customer Focus; Team Player; Performance driven; Values

aligned with company Values

Education
NQF 5: 1-2 year Certificate/ Diploma

Additional InformationQualifications and experience:

National Certificate/ Diploma in Office Administration or related fields (NQF level 5)

3 years in a receptionist/ security access role with at least 1 year in a supervisory or team leader

position.

Special Requirements:

Strong leadership and team management.

Excellent communication and conflict resolution abilities.

High attention to detail and security awareness.

Strong customer centric skills.

Ability to communicate effectively with different people and stakeholders.

Ability to multitask as well as the ability to organize and solve problems.

Good writing and verbal communication skills.

Required Skills:

Functional Knowledge Exposure to telecom infrastructure or utility environments; Familiar with access control duties or visitor management systems/ platforms; Awareness of anti-passback and access protocols; Proficient in MS Office email systems and scheduling and access control software; Leadership and team management; Communication and conflict resolution abilities; Attention to detail and security awareness Functional Skills Customer centric; Communication; Stakeholder Management; Multitasking; Organising; Problem solving; Written and Verbal Communication Competencies Decisive; Initiative; Assertive; Integrity; Proactive; Customer Focus; Team Player; Performance driven; Values aligned with company Values.

Required Education:

NQF 5: 1-2 year Certificate/ Diploma

Requirements

Operational Supervision

Supervise and coordinate the work of Receptionists to ensure smooth front-desk operations.

Allocate duties manage shift schedules and ensure adequate coverage at all times.

Conduct daily checks to ensure reception areas are secure presentable and operational.

Access Control & Security Compliance

Oversee visitor registration access card issuance and entry/exit log accuracy.

Ensure Receptionists follow access control policies including Anti-Passback and security screening

protocols.

Liaise with the Security Consultant and Control Room on any irregularities or incidents.

Training & Development

Provide induction and ongoing training for Receptionists on companys security procedures systems and

customer service standards.

Conduct refresher training on access control technology incident reporting and emergency procedures.

Incident & Escalation Management

Respond to escalated visitor or contractor access all security breaches unauthorised access attempts or safety hazards are reported and documented.

Administrative & Reporting Duties

Maintain and submit daily weekly and monthly reception access control reports.

Monitor compliance with PSIRA and internal security policies.

Keep updated records of staff rosters training and performance evaluations.

Customer Service Leadership

Ensure Receptionists consistently provide professional and courteous service.

Resolve complaints and address customer service issues promptly.

Core Competencies
Functional Knowledge

Exposure to telecom infrastructure or utility environments; Familiar with access control duties or visitor

management systems/ platforms; Awareness of anti-passback and access protocols; Proficient in MS Office

email systems and scheduling and access control software; Leadership and team management;

Communication and conflict resolution abilities; Attention to detail and security awareness

Functional Skills

Customer centric; Communication; Stakeholder Management; Multitasking; Organising; Problem solving;

Written and Verbal Communication

Competencies

Decisive; Initiative; Assertive; Integrity; Proactive; Customer Focus; Team Player; Performance driven; Values

aligned with company Values

Education
NQF 5: 1-2 year Certificate/ Diploma

Additional InformationQualifications and experience:

National Certificate/ Diploma in Office Administration or related fields (NQF level 5)

3 years in a receptionist/ security access role with at least 1 year in a supervisory or team leader

position.

Special Requirements:

Strong leadership and team management.

Excellent communication and conflict resolution abilities.

High attention to detail and security awareness.

Strong customer centric skills.

Ability to communicate effectively with different people and stakeholders.

Ability to multitask as well as the ability to organize and solve problems.

Good writing and verbal communication skills.

Required Skills:

Required Education:

NQF 5: 1-2 year Certificate/ Diploma

Company Industry

IT Services and IT Consulting

Key Skills

In House Legal
Deputy
Adobe Photoshop
Import & Export
Cosmetics

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About Company

Centrax Digital

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12 months Supervisor Reception Vacancy

Johannesburg - South Africa

Job Summary

Requirements

Requirements

Company Industry

Key Skills

About Company

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