Customer Support Specialist
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Job Location:
Marshall County, WV - USA
Yearly Salary:
$ 46082 - 57534
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Summary:
We are seeking a detail-oriented empathetic and solution-focused Customer Support Specialist to join our this role youll serve as the first point of contact for customers providing timely and effective assistance through email chat and/or phone. Youll help resolve issues answer questions and ensure a high level of customer satisfaction across every interaction.
Key Responsibilities:
Respond to customer inquiries via email chat or phone in a professional and timely manner
Troubleshoot product or service issues and guide customers to solutions
Document and track customer interactions using CRM software (e.g. Zen desk Salesforce)
Escalate complex issues to senior team members or technical support as needed
Follow up with customers to ensure their issues are fully resolved
Maintain a deep understanding of company products services and policies
Identify trends in customer issues and report feedback to improve the user experience
Requirements
Required Qualifications:
High school diploma or equivalent (Bachelors degree preferred)
Excellent written and verbal communication skills
Strong problem-solving and critical-thinking abilities
Comfortable using help desk tools (e.g. Zendesk Freshdesk Intercom) and CRM platforms
Ability to multitask prioritize and manage time effectively
Empathetic and patient approach to resolving customer concerns
Benefits
Required Skills:
High school diploma or equivalent (Bachelors degree preferred). Excellent verbal and written communication skills.
Required Education:
High school diploma or equivalent (Bachelors degree preferred).
Company Industry
IT Services and IT Consulting
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