Customer Support Representative (ZR28813JOB)
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Job Location:
National Capital Region - Philippines
Monthly Salary:
USD 675 - 675
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- Contract type: Seasonal / Project-Based
- Schedule: 48 hours per week; Monday to Saturday 9:00 am - 5:30 pm (30 minutes unpaid lunch break)
- Client Timezone: Sydney Australia
Are you ready to be at the forefront of customer service in a rapidly growing e-commerce environment Were seeking a dedicated Customer Support Virtual Assistant to become the voice of our clients this role youll be instrumental in managing customer relationships from initial inquiries to after-sales support. Youll work with cutting-edge e-commerce platforms and inventory systems providing crucial support to customers throughout their shopping journey. This position offers a unique opportunity to grow with a startup where your contributions will have a direct impact on the companys success and customer satisfaction.
- Serve as the primary point of contact for customer inquiries via online chat and phone calls ensuring prompt and professional responses
- Provide comprehensive information on product availability ongoing sales promotions and accurate delivery timelines
- Handle pre-sales inquiries with enthusiasm supporting the sales process and helping to convert leads into customers
- Efficiently process and track orders using the SingSeven inventory system ensuring accuracy and timeliness
- Address after-sales issues with empathy and problem-solving skills including managing damaged goods claims
- Collaborate with the internal team to resolve complex customer issues and contribute to improving service processes
- Assist with general administrative tasks to support the smooth operation of the business
- Adapt to the evolving needs of a growing startup including potential weekend or holiday work with notice
Requirements
- 3 years of customer support experience preferably in the e-commerce or retail sectors
- Familiarity with inventory management systems and e-commerce platforms; experience with Shopify is a plus
- Tech-savvy with the ability to learn quickly and adapt to new software and systems
- Excellent time management skills and ability to prioritize tasks effectively
- Positive attitude and passion for delivering exceptional customer experiences
- Reliable internet connection and quiet work environment for handling customer calls
- Flexibility to work weekends occasionally or holidays as the business grows (with advance notice)
Benefits
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Required Education:
3 years of customer support experience preferably in the e-commerce or retail sectorsFamiliarity with inventory management systems and e-commerce platforms; experience with Shopify is a plusTech-savvy with the ability to learn quickly and adapt to new software and systemsExcellent time management skills and ability to prioritize tasks effectivelyPositive attitude and passion for delivering exceptional customer experiencesReliable internet connection and quiet work environment for handling
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
