Director of Customer Support, Sales Airports

The Director of Customer Support Sales is a key hands-on commercial role within BEUMER Groups Airport Division. Focused on the North American market this position is responsible for developing and executing strategies that grow aftermarket and small-project sales with existing airport customers. The Director will engage with airports airlines general contractors consultants and other stakeholders to identify opportunities where BEUMER can provide added value through modernization upgrades and lifecycle support.

This role combines strategic development with tactical executionworking closely with leadership to shape go-to-market plans and collaborating with cross-functional teams to deliver compelling solutions that meet customer needs.

Key Responsibilities

• Develop and execute a strategic sales plan focused on existing airport customers and aftermarket opportunities.
• Build and maintain a robust pipeline of customer support sales activities including spare parts upgrades retrofits and modernization projects.
• Maintain awareness of planned airport capital projects and identify potential opportunities for BEUMERs participation.
• Present regular updates on sales activities pipeline status and key customer developments to internal stakeholders.
• Host internal sales review and approval meetings throughout the sales lifecycle from opportunity development through close.
• Prepare timely accurate and competitive proposals that balance customer requirements with BEUMERs commercial objectives.
• Collaborate closely with BEUMER Groups Airport Headquarters in Aarhus Denmark to align regional initiatives with global strategies.
• Partner with Marketing to provide market intelligence competitive insights and content supporting customer engagement.
• Interface with internal departments (Finance Operations Customer Support and Executive Leadership) to ensure alignment and delivery excellence.
• Conduct comprehensive customer requirement analyses develop tailored solutions prepare proposals and participate in presentations and negotiations.
• Support smooth handover of awarded projects to execution and service delivery teams.
• Adhere to BEUMERs policies procedures and business ethics standards ensuring consistent professional conduct.

Annual compensation range: $160000.00 - $170000.00 annually

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Qualifications :

Requirements / Skills / Abilities

Required:

• Minimum 5 years of sales or sales management experience in turnkey automated systems or equivalent technical industries.
• Proven success in aftermarket or customer support sales ideally within airport or logistics automation environments.
• Deep understanding of baggage handling systems including TSA controls and conveying technologies.
• Strong technical analytical and problem-solving abilities with a customer-first mindset.
• Exceptional presentation communication and relationship-building skills.
• Proven ability to identify opportunities develop solutions and drive deals to closure.
• Demonstrated leadership and collaboration skills across functional teams.

Preferred:

• Direct experience in system sales or application engineering for automated sorting systems.
• Background in airport baggage handling systems design integration or construction.

Reporting and Travel

• Reports to the Vice President & General Manager Customer Support
• Requires frequent domestic travel and periodic international travel (approximately 5070%) including visits to BEUMER Groups headquarters in Denmark.

Why Join Us

This is a strategic and visible position offering the opportunity to influence BEUMER Groups airport customer support growth across North America. You will have the freedom to craft and execute your own commercial strategy backed by a world-class global organization and an exceptional portfolio of automation solutions. The role provides direct exposure to senior leadership international collaboration and the satisfaction of contributing to the reliability and efficiency of airport operations across the continent.

Additional Information :

BEUMER is an innovative company where every employee is part of the family. Because our employees are our most important asset here are some of benefits we currently offer full-time employees:

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes we cover that too!
• Ancillary Insurances: Including vision accident and critical illness insurance.                       
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race color religion gender national origin age disability veteran status or any other status protected under local state or federal laws.

Remote Work :

Yes

Employment Type :

Full-time