Sr. Employee Relations Partner

The Work Relations Partner is responsible for managing and resolving employee relations issues to ensure a fair respectful and legally compliant workplace. You will support the organization by fostering a positive work environment handling investigations and advising leaders on labor law and internal policies in Costa Rica. You will report Costa Rica HR Business Partnering Director.

Key Responsibilities

• Provide expert guidance to managers and employees on employee relations matters including conflict resolution performance management and workplace conduct.
• Lead and conduct thorough investigations into workplace issues including complaints disciplinary actions harassment discrimination and terminations.
• Ensure full compliance with Costa Rican labor laws company policies and ethical standards; stay updated on legislative changes and communicate implications to leadership.
• Conduct internal investigations related to misconduct ethics and compliance ensuring timely and impartial resolution.
• Maintain accurate confidential and up-to-date documentation of employee relations cases and outcomes.
• Support work-related processes and dispute resolutions (RAC) acting as a liaison between management and employee representatives.
• Recommend updates to HR policies and procedures based on case trends legal changes and best practices.
• Deliver training and workshops to managers and employees on labor law conflict management and company policies.
• Advice on workforce planning restructuring and organizational changes from an employee relations perspective.
• Participate in audits and compliance reviews as required.
• Contribute to continuous improvement in employee relations by analyzing case trends and tracking success indicators in conflict resolution workplace climate and disciplinary case reduction.
• Collaboration with the HR partners and Engagement teams to prevent any potential risks regarding work related issues enhancing a workplace free of discrimination and personnel conflicts.

Qualifications :

• Education: Bachelors degree in Human Resources Law Psychology Business Administration or related field. Masters degree or relevant certifications preferred.
• Experience: Minimum of 3-5 years in employee relations labor relations or HR roles within multinational or large organizations in Costa Rica.
• Knowledge: In-depth understanding of Costa Rican labor law disciplinary processes investigation procedures work-related regulations and legislation applicable to remote work.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong conflict resolution negotiation and mediation abilities.
  • Critical thinking analytical and problem-solving skills.
  • High proficiency in handling confidential information and sensitive cases.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Advanced proficiency in MS Office and HRIS systems.
• Language: Advanced English and Spanish (written and spoken).
• Certification in labor law or employee relations.
• Proven track record managing work related cases and policies.
• Ability to influence and coach leaders at all levels.
• Experience managing employee relations in hybrid/remote environments is a plus.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

Yes

Employment Type :

Full-time