Team Leader (mfd) Service Desk

Werden Sie Teil eines international erfolgreichen Industrieunternehmens und profitieren Sie von einer starken Gemeinschaft mit rund 9.400 Kolleginnen und Kollegen weltweit. Als führender Anbieter von Industriemaschinennadeln Präzisionsteilen Feinwerkzeugen sowie Systemen und Dienstleistungen für die Herstellung und Fügung textiler Flächen verbindet Groz-Beckert Kreativität mit Begeisterung für Textilien. Finden Sie Ihre Möglichkeit bei uns einzusteigen und lassen Sie sich von der Faszination anstecken!

Team Leader (m/f/d) Service Desk

Are you an organisational talent with IT experience do you lead by example and are you committed to continuously developing IT services Then join us in shaping the future of our service desk we look forward to receiving your application!

Tasks:

• Technical and disciplinary management and further development of the service desk team in the area of IT support and end device provision
• Ensuring IT operations in 1st and 2nd level support including ticket management via ITSM tools
• Service and deployment planning as well as responsibility for day-to-day business in operational support
• Administration and quality assurance of end devices (lifecycle security printer management CMDB)
• Coordination with other IT teams and external service providers as well as escalation management in the event of malfunctions
• Further development of IT service processes in accordance with ITIL including KPI monitoring SLA tracking and reporting
• Employee development recruiting and structured onboarding of new team members
• Participation in international IT projects (e.g. rollouts migrations)

Qualifications:

• Degree in (business or technical) computer science or a comparable qualification
• At least 5 years of experience in IT services ideally with disciplinary or technical management responsibility
• In-depth knowledge of operating systems and IT applications in particular Microsoft 365 SAP Citrix and BMC Remedy
• Experience in IT project management and in working with internal and external partners
• Strong communication skills organisational talent and role model function in everyday management
• Independent structured and solution-oriented way of working as well as a high degree of flexibility
• Very good written and spoken English skills

You can look forward to:

• A company bound by collective agreements
• Mobile and flexible working
• Sabbaticals & more
• Daycare centre & primary school
• Company pension scheme (BAV)
• Fitness studio & physiotherapy centre
• Sustainable offers
• Excellent canteen
• Company health management programme
• Company health insurance
• Employee app
  

Are you interested

Then you are exactly the right person for us! Please send your complete application documents with details of your salary expectations and your possible starting date via our career portal to Ann-Kathrin Kötzle.