IT Process Manager (mfd)

Munich - Germany

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

In our IT Transformation & Country Management division of Zeppelin GmbH at our location in Garching near Munich we are currently looking for a Process Manager (m/f/d) in the Demand Portfolio and Service Management department.

Your Tasks & Responsibilities:

In your role as IT Process Manager (m/f/d) in our Demand Portfolio and Service Management department you will play a pivotal role in shaping and optimizing our IT processes. Your main responsibilities will include:
Analyzing and Optimizing Workflows: Evaluate existing workflows to identify inefficiencies and bottlenecks. Design and implement new or improved processes that enhance demand portfolio and service management.
Stakeholder Collaboration: Gather requirements from internal stakeholders and provide expert support throughout the process lifecycle. Act as a bridge between business needs and technical solutions.
Driving Implementation: Lead cross-functional teams to roll out new processes ensuring smooth adoption and effective change management across the organization.
Performance Monitoring: Define key performance indicators (KPIs) monitor portfolio performance and regularly report governance metrics to management.
Documentation and Standards: Maintain clear and comprehensive documentation of processes standards and procedures to ensure transparency and compliance.
Continuous Improvement: Proactively identify opportunities for process improvements and contribute to a culture of innovation and excellence within the IT Transformation & Country Management division.

If you enjoy working in a dynamic environment collaborating with diverse teams and making a measurable impact on business outcomes we look forward to your application.

What We Are Looking For:

Educational Background: Completed degree in Business Engineering Information Technology or a comparable qualification.
Process & IT Expertise: Solid knowledge of IT governance process modeling (e.g. BPMN Signavio) and service design methodologies.
Analytical Strength: Strong analytical and problem-solving skills with the ability to identify bottlenecks and develop effective solutions.
Communication Skills: Excellent communication and interpersonal abilities enabling you to collaborate with stakeholders at all levels and translate business needs into requirements.
Collaboration Tools: Proficiency with modern collaboration and project management tools (e.g. MS Teams Jira Confluence PlanView).
Languages: Very good knowledge of both German and English written and spoken.
Initiative & Adaptability: Proactive mindset willingness to drive change and openness to continuous learning in a dynamic environment.

Nice to have:

Experience in IT service management frameworks (e.g. ITIL)
Familiarity with digital transformation projects or agile methodologies

What we offer:

Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin we act as a foundation company that is future-oriented social and sustainable.
We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030 we will make Zeppelin climate-neutral in its day-to-day business operations.
Creative freedom: With us you get the opportunity to drive issues forward on your own responsibility.
Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program.
Z Colorful: We work with targeted activities such as our womens network and our impulse series to anchor diversity and its appreciation at Zeppelin.
Work-life balance: We offer you mobile and flexible working and 30 days of addition we have various offers and initiatives around the topics of health children and care.
Health and fitness: Through our ZFIT initiative you can participate in various theme weeks and yoga classes or even lease a company bicycle.
Company pension plan: We support your pension.

Required Experience:

Manager

Your Tasks & Responsibilities:

In your role as IT Process Manager (m/f/d) in our Demand Portfolio and Service Management department you will play a pivotal role in shaping and optimizing our IT processes. Your main responsibilities will include:
Analyzing and Optimizing Workflows: Evaluate existing workflows to identify inefficiencies and bottlenecks. Design and implement new or improved processes that enhance demand portfolio and service management.
Stakeholder Collaboration: Gather requirements from internal stakeholders and provide expert support throughout the process lifecycle. Act as a bridge between business needs and technical solutions.
Driving Implementation: Lead cross-functional teams to roll out new processes ensuring smooth adoption and effective change management across the organization.
Performance Monitoring: Define key performance indicators (KPIs) monitor portfolio performance and regularly report governance metrics to management.
Documentation and Standards: Maintain clear and comprehensive documentation of processes standards and procedures to ensure transparency and compliance.
Continuous Improvement: Proactively identify opportunities for process improvements and contribute to a culture of innovation and excellence within the IT Transformation & Country Management division.

If you enjoy working in a dynamic environment collaborating with diverse teams and making a measurable impact on business outcomes we look forward to your application.

What We Are Looking For:

Educational Background: Completed degree in Business Engineering Information Technology or a comparable qualification.
Process & IT Expertise: Solid knowledge of IT governance process modeling (e.g. BPMN Signavio) and service design methodologies.
Analytical Strength: Strong analytical and problem-solving skills with the ability to identify bottlenecks and develop effective solutions.
Communication Skills: Excellent communication and interpersonal abilities enabling you to collaborate with stakeholders at all levels and translate business needs into requirements.
Collaboration Tools: Proficiency with modern collaboration and project management tools (e.g. MS Teams Jira Confluence PlanView).
Languages: Very good knowledge of both German and English written and spoken.
Initiative & Adaptability: Proactive mindset willingness to drive change and openness to continuous learning in a dynamic environment.

Nice to have:

Experience in IT service management frameworks (e.g. ITIL)
Familiarity with digital transformation projects or agile methodologies

What we offer:

Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin we act as a foundation company that is future-oriented social and sustainable.
We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030 we will make Zeppelin climate-neutral in its day-to-day business operations.
Creative freedom: With us you get the opportunity to drive issues forward on your own responsibility.
Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program.
Z Colorful: We work with targeted activities such as our womens network and our impulse series to anchor diversity and its appreciation at Zeppelin.
Work-life balance: We offer you mobile and flexible working and 30 days of addition we have various offers and initiatives around the topics of health children and care.
Health and fitness: Through our ZFIT initiative you can participate in various theme weeks and yoga classes or even lease a company bicycle.
Company pension plan: We support your pension.