Director Patient Experience
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
21-10-2025
Vacancies:
1 Vacancy
Job Summary
Were searching for a Director of Patient Experience someone whos ready to be part of a growing team with amazing this position you will be responsible for system-wide Patient Experience and Patient and Family Engagement. This individual will lead the development and execution of strategies that enhance the patient and family experience across hospital and drive innovative initiatives that align with the organizations mission and long-term goals to deliver exceptional family-centered care. Partner with clinical operational and administrative leaders to implement programs that strengthen patient engagement provide data reports and insights improve satisfaction outcomes and position hospital as a national leader for service in pediatric and womens health. Effectively lead and maintain strong relationships with patients families and internal and external stakeholders to ensure every interaction reflects our commitment to quality safety and service excellence in care delivery.
Think youve got what it takes
Job Duties & Responsibilities
- Lead the vision strategy and execution of patient and family experience programs advising senior leaders and aligning initiatives with organizational goals to strengthen hospitals reputation as a leader in service for pediatric and womens health care.
- Collect and analyze patient experience data including patient/family survey feedback and satisfaction metrics to identify improvement opportunities. Partner with data and analytics teams to build customized dashboards and reporting tools that support real-time monitoring of performance enabling proactive interventions and measurable outcomes.
- Lead the development and execution of strategies that actively engage patients and families as partners in care and oversee and expand Patient and Family Advisory Councils (PFACs) to reflect diverse communities and provide actionable insights for decision-making.
- Facilitate organization-wide learning by disseminating key findings sharing best practices and promoting transparency of patient experience metrics to build a culture of accountability. Design and deliver patient experience performance improvement tactics for clinicians and frontline staff to embed best practices across the organization.
- Provide strategic and operational leadership for the Patient Experience team coaching mentoring and developing team members to strengthen their skills. Monitor team performance and program outcomes providing guidance support and resources to ensure consistent high-quality delivery of service.
- Research and integrate evidence-based best practices in pediatric patient experience monitor trends and innovations report outcomes and benchmarks and ensure compliance with regulatory and system requirements.
Skills & Requirements
- Masters Degree Business Administration or related field required
- 5 years Supervisory/management experience including 3 years of operations experience required
- Certification and/or licensure within a clinical discipline in areas of responsibility strongly preferred
Required Experience:
Director
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades suc ... View more
