Application Support Advisor

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Important Information to know about this role:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role

What does an exceptional Application Support Advisor do

In this role you will support utilities and applications for managing services configurations; addressing client/vendor/internal escalated requests for assistance; and engage with implementation teams on the build-out of applications. Youre overall understanding of DevOps and fundamental multi-tier application support is critical in this role. Additionally you will provide business continuity support for the Cash and Logistics products.

What you will do:

• CA Server Automation which includes CA ITCM.

• Experience with Windows systems troubleshooting within non-production and production multi-tier environments.

• Create application monitoring scripts and automate alerts that can inform of problems in logs files.

• Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.

• Review turnover artifacts to ensure completion prior to executing production installs.

• Support applications that support the Managed Services ATM fleet and Cash and Logistics.

• Perform coordination of cross-functional departments to identify project issues monitor action items and follow-up to ensure resolutions.

• Ensure monitoring alerts and system events are risk assessed prioritized and worked aggressively.

• A self-driven collaborator with ability to demonstrate critical thinking providing options recommendations and additional actions relating to resolving issues mitigating risks and resolving escalated concerns while being able to work without constant guidance and able to explore resolution based on extensive understanding of the function.

What you will need to have:

• Bachelors degree in computer science/information systems or equivalent

• 7 years of IT experience with background in development or operations support with direct experience in Windows Systems Administration and/or Windows development.

• Experience with CA Server Automation Windows SQL servers and databases.

• Experienced in Agile and DevOps environments and cultures as well as a good understanding of data communications protocols such as TCP/IP and creating dashboard for Splunk/App dynamics/ExtraHop a plus.

• Strong analytical problem-solving ability thinking out of the box.

• Solid experience scripting in PowerShell

• Ability to work off hours/weekends and 24x7 on-call when required.

• Maintain and/or create technical support documentation and work with resources to assume the same.

What would be nice to have:

• 5 years experience with software automation technologies

• ATM application knowledge is a plus.

• Exposure to automated testing and willingness to master and implement.

• Willingness to learn and maintain legacy applications.

• Basic knowledge of Linux a plus

• Knowledge of Azure a plus

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.