Lounge Housekeeping Supervisor

The Lounge Housekeeper Supervisor will oversee the cleanliness and maintenance of our exclusive Lounge at Heathrow Airport. The ideal candidate will be responsible for leading a team of housekeepers ensuring the highest standards of cleanliness and hygiene are maintained to provide our guests with a welcoming and comfortable environment.

What will you be doing

• Supervise train and motivate a team of housekeepers ensuring they perform their duties efficiently and adhere to company standards.
• Establish and enforce cleaning protocols and standards to ensure that all areas of the lounge including seating areas restrooms and dining areas are kept clean and well-maintained.
• Monitor and manage cleaning supplies and equipment ensuring that the team is well-equipped to perform their duties. Order supplies as necessary.
• Ensure a high level of guest satisfaction by responding promptly to guest inquiries and concerns regarding cleanliness and service.
• Conduct regular inspections of the lounge to ensure compliance with cleanliness and hygiene standards providing feedback and coaching to team members when necessary.
• Create and manage staff schedules to ensure adequate coverage during peak times while also considering employee availability and preferences.
• Ensure that all cleaning practices comply with health and safety regulations including proper handling and disposal of cleaning chemicals.
• Maintain records of cleaning activities staff performance and supply inventory and report to the Lounge Manager on a regular basis.
• Work closely with other departments such as food and beverage and front-of-house staff to ensure a seamless guest experience.

Qualifications :

• Previous experience in a housekeeping or cleaning supervisory role preferably in a hospitality or airport environment.
• Expertise in training staff on cleaning procedures safety protocols and customer service standards to enhance team performance.
• Proficient in managing cleaning supplies and equipment inventory including ordering and tracking usage to ensure efficiency and cost-effectiveness.
• Strong focus on guest satisfaction with the ability to address complaints and feedback in a professional and timely manner.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
• Good communication skills both verbal and written.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of health and safety regulations related to cleaning and housekeeping.
• Flexibility to work varied shifts including weekends and holidays.

Additional Information :

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team you will have access to a range of benefits including:

• Competitive salary 
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact were not afraid of new ideas!
• Genuine career development opportunities both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran or disability status

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Remote Work :

No

Employment Type :

Full-time