Service Admin
Share
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Our Service Admin are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. Youll also act as the liaison between the customer and our Service Technicians ensuring you are keeping the customer up to date on repair times estimates and when the vehicle is ready for pick up.
On a typical day this will include:
- Upselling additional services using low pressure high integrity methods
- Providing accurate repair/maintenance estimates
- Adhering to policies on vehicle care and operation
- Following up on each repair keeping customers informed of progress and notifying customers when vehicles are ready for pick up
- Reviewing and explaining repairs and associated costs with customers
- Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
- A competitive salary
- A great working environment where youll be supported by a team of professionals
- Medical Dental & Vision Insurance
- 401K Retirement Savings Plan
- PTO
- Discounts on vehicle purchases
- Advancement opportunities for high performers
The requirements:
- Outstanding customer service skills
- A positive attitude
- Previous experience in a similar role would be highly desirable
About our Dealership
Since 1938 and with over 70 years of success Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Franks son Ramsay Gillman continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.
Now owned and operated by Ramsays son Chris Gillman Team Gillman has dealerships in Houston Kingwood & Rosenberg representing Acura Honda Subaru Mazda Chevy and Volkswagen. Success has not altered the organizations founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And they understand continued prosperity as well as future growth depends upon maintaining this long-established tradition of excellence.
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
About Company
The Team Gillman Auto Group proudly offers some of the best Acura, Chevrolet, Honda, Mazda, and Subaru dealers in the Houston area, as well as collision repair and car buying.
